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For Companies At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a brand that celebrates individuality and creativity.
- Benefits: Enjoy perks like employee discounts, wellness programs, and flexible hours.
- Why this job: Be part of a vibrant team that values relationships and personal growth.
- Qualifications: Must be a team player with great communication skills and a passion for the FP brand.
- Other info: Located at 247 Regent Street, London; flexible hours required.
The predicted salary is between 24000 - 36000 £ per year.
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You’ll Be Doing
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Exceed the customer’s service expectations by meeting the following responsibilities:
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Build genuine relationships with customers.
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Greet all customers upon entering the store.
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Offer to hold items for the customer at the cash wrap or in the fitting room.
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Determine the customer’s needs and offer suggestions and alternatives.
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Utilize all customer care resources.
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Offer to locate out of stock product from direct or from another store.
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Assist in maintaining store merchandising and operational standards.
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Uphold all company policy and procedures.
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Maintain a high level of awareness and concern for Loss Prevention.
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Facilitate the zones of the floor based on business needs.
Also may include:
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Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
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Comment on items purchased.
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Inquire if their purchase is a gift that will need to be wrapped.
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Request the customer’s zip code or email address.
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Ring transactions efficiently – issue a receipt.
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Compare signatures on back of card and on the POS Screen.
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Demonstrate knowledge of return policy.
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Practice proper phone etiquette.
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Perform all register functions.
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Train new stylists on Register University.
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Maintain cash wrap organization, cleanliness and restock.
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Energy and happiness that is contagious to your friends, family, and everyone around you
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Builds relationships naturally, embraces individuality and diversity
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Exhibits clear verbal communication skills
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Ability to thrive in a fast paced, rapidly evolving environment
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Heart and soul for the FP brand
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Experience being a team player
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Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
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Eagerness to learn and grow within the organization
The Perks
Work Life Balance:
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
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Employee Assistance program to support with mental, physical and financial health
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Discount off external gym memberships
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Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
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Season ticket loan for eligible employees
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Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
This position is located at 247 Regent Street, London, , WB12EN United Kingdom
Free People Stylist 12HR - Regent Street, London employer: Urban Outfitters, Inc.
Contact Detail:
Urban Outfitters, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist 12HR - Regent Street, London
✨Tip Number 1
Familiarize yourself with the Free People brand and its lifestyle. Understanding the brand's aesthetic and values will help you connect with customers and provide them with a unique shopping experience.
✨Tip Number 2
Practice your communication skills! Being able to engage with customers in a friendly and genuine manner is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for fashion and customer service. Share your personal style and how you would help customers find items that suit their needs during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Highlight your willingness to work nights, weekends, and holidays, as this shows your commitment to the team and the store's success.
We think you need these skills to ace Free People Stylist 12HR - Regent Street, London
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Free People's brand image and lifestyle. Highlight your passion for the brand in your application, showcasing how you embody its values and aesthetics.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service and retail. Emphasize any previous roles where you built relationships with customers or contributed to sales goals.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the brand. Share specific examples of how you've exceeded customer expectations in past positions.
Showcase Your Communication Skills: In your application, highlight your clear verbal communication skills. Mention experiences where effective communication led to positive customer interactions or team collaboration.
How to prepare for a job interview at Urban Outfitters, Inc.
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for the Free People brand during the interview. Share what you love about their style and how it resonates with you personally. This will demonstrate that you align with their values and can authentically represent the brand.
✨Emphasize Customer Relationship Skills
Prepare examples of how you've built genuine relationships with customers in previous roles. Highlight your ability to understand customer needs and provide personalized suggestions, as this is crucial for exceeding service expectations.
✨Demonstrate Teamwork and Flexibility
Be ready to discuss your experience working in a team environment and your willingness to adapt to changing business needs. Mention specific instances where you collaborated with colleagues or adjusted your schedule to support store operations.
✨Practice Clear Communication
Since clear verbal communication is essential for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions to showcase your communication skills during the interview.
