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- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in Cambridge, UK.
- Benefits: Enjoy a generous employee discount, wellbeing support, and work-life balance initiatives.
- Other info: Opportunities for personal growth and development within a supportive environment.
- Why this job: Be part of a brand that values creativity and genuine customer connections.
- Qualifications: Team player with a passion for fashion and eagerness to learn.
The predicted salary is between 12000 - 15000 £ per year.
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Responsibilities
- Exceed the customer's service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer's needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer's zip code or email address.
- Ring transactions efficiently - issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
Experience
- Being a team player.
- Eagerness to learn and grow within the organization.
Work Life Balance
- 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
Wellbeing
- Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
Employee Discounts
- Up to 40% employee discount at all URBN Brands.
Travel
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
Continued Development
- We offer structured support within the business alongside continued learning and development.
Free People Stylist 12 Hours - Cambridge, UK employer: Urban Outfitters, Inc.
Contact Detail:
Urban Outfitters, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist 12 Hours - Cambridge, UK
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Free People's style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your people skills! Building genuine relationships with customers is key. Think of ways to engage them, like asking about their style preferences or suggesting items based on what they’re looking for.
✨Tip Number 3
Be proactive during your interview! Show enthusiasm by sharing ideas on how you would enhance the customer experience. Maybe suggest a fun way to display products or a unique way to greet customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People team and ready to embrace the brand's lifestyle.
We think you need these skills to ace Free People Stylist 12 Hours - Cambridge, UK
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique style shine through! We want to see the real you, so don’t be afraid to express your passion for fashion and customer service in a way that feels authentic.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the Free People brand. Highlight any relevant experience in retail or customer service that showcases your ability to create an inspiring customer experience.
Be Specific: Use specific examples from your past experiences to demonstrate how you've exceeded customer expectations or built genuine relationships. This will help us see how you can contribute to our team and enhance the customer journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Urban Outfitters, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their lifestyle, values, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you built relationships and exceeded expectations, as this aligns perfectly with the role's focus on creating an inspirational customer experience.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond thoughtfully. This is crucial for understanding customer needs and providing tailored suggestions, which is a key responsibility of the Free People Stylist role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's operations, team dynamics, or customer engagement strategies. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.