At a Glance
- Tasks: Lead and inspire a team to create an exceptional retail experience.
- Company: Join Free People, a vibrant brand focused on creativity and community.
- Benefits: Enjoy up to 40% discount, private medical insurance, and life leave.
- Other info: Opportunities for personal development and a supportive work culture.
- Why this job: Be a part of a forward-thinking team that values innovation and customer engagement.
- Qualifications: Strong leadership skills and a passion for retail and customer experience.
The predicted salary is between 40000 - 50000 £ per year.
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
Leadership and Team Management
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths.
- Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers.
- Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
Brand Experience
- Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer.
- Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared.
- Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves.
- Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.
Visual and Business Operations
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer.
- Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability.
Communication and Relationships
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
- Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions.
- Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
Work Life Balance:
- 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
Continued Development: We offer structured support within the business alongside continued learning and development.
Free People Store Manager - Redchurch Street, London employer: Urban Outfitters, Inc.
At Free People, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. Our Store Manager role not only offers competitive benefits such as generous employee discounts and a unique 'Life Leave' policy but also provides ample opportunities for personal and professional growth through tailored development paths and a strong emphasis on community engagement. Join us to inspire creativity, lead dynamic teams, and elevate the retail experience while making meaningful connections with our customers and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Store Manager - Redchurch Street, London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or motivated a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for interviewers to see your impact.
✨Tip Number 3
Don’t just focus on your experience; highlight your entrepreneurial spirit! Share ideas on how you would enhance customer engagement or improve store operations. This shows you're forward-thinking and ready to contribute from day one.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Free People Store Manager - Redchurch Street, London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you can bring that energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your leadership skills and any experience you have with customer engagement and team management – we’re all about that!
Be Creative:Don’t be afraid to show off your creative side in your application. Whether it’s through your design choices or the way you present your experiences, we appreciate innovative thinking!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Urban Outfitters, Inc.
✨Know Your Brand Inside Out
Before the interview, dive deep into Free People's brand values, products, and recent campaigns. Understanding their unique approach to customer engagement and merchandising will help you demonstrate your alignment with their vision.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and motivate others, as well as your experience in developing talent. Be ready to discuss specific strategies you've used to create a positive team culture.
✨Engage with Customer Experience Strategies
Think about innovative ways to enhance customer experiences in-store. Be prepared to share ideas on how to leverage digital marketing and community events to drive engagement. This shows your forward-thinking approach aligns with their goals.
✨Demonstrate Analytical Skills
Be ready to discuss how you've analysed sales data or market trends to identify opportunities for growth. Show that you can think critically and make data-driven decisions that positively impact store performance.
