Anthropologie Keyholder - Oxford, UK

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes.

They are an expert in the operating procedures and contribute mentorship of the associate team.

This can be a part-time or fulltime role.

Key Responsibilities

• Collaborate with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued.
• Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
• Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
• Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
• Act as an elevated team member, exercising decision‑making skills to support problem solving and enhancing each customer's experience.
• Support the training of the associate team, including new‑hire onboarding.
• Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborate with key partners to effectively execute shipment and omni‑fulfilment processes; support visual standards, product stock levels, and markdowns.
• Assist store leadership in maintaining standards and cleanliness by supporting daily tasks and staying current on monthly visual messaging and concept updates within the store.
• Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
• Provide insights related to the customer and employee experience and communicate feedback to the Store Manager.
• Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team‑building activities.
• Build relationships naturally, embrace individuality, and diversity.
• Exhibit clear written and verbal communication skills.
• Demonstrate resilience through change and challenging times with an optimistic outlook.

Qualifications

• Fan of the Anthropologie brand.
• Leadership experience.
• Experience as a team player.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Benefits

• Work Life Balance: Life Leave – one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
• Wellbeing: Employee Assistance program to support mental, physical and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Employee Discounts: Up to 40% discount at all URBN Brands.
• Travel: Season ticket loan for eligible employees.
• Cycle to Work scheme for eligible employees.
• Continued Development: Structured support within the business alongside continued learning and development.
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