Urban Outfitters Team Leader - Leicester, UK

This position is located at Upper High Cross Shopping Centre, Leicester, LE14JB, United Kingdom.

Role Summary

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy, while upholding the Urban Outfitters "Peers Training Peers" philosophy.

People

• Key focus on building and leading an effective team.

What You'll Be Doing

• Recruit, motivate, develop and lead a team.
• Manage aspects of performance development within the department team (performance appraisals, individual development plans, coaching, counseling and disciplinary actions).
• Recognise and develop talented individuals for advancement and growth within the organisation.
• Uphold company standards and act as a positive role model.

Leadership & Communication

• Model the way by inspiring, motivating and encouraging teamwork.
• Conduct productive daily meetings to ensure that goals are met.
• Effectively delegate projects while allowing others the creativity to succeed by making their own decisions.
• Possess excellent communication skills in both written and verbal form.

Managing The Environment

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment.
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management.
• Achieve company‑average mystery shop results by upholding the company’s customer service standard.

Operations

• Perform all store‑level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures.
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices.
• Assist in upholding company health & safety regulations at all times to protect employees and customers against accidents and incidents.

Merchandising & Display

• Manage aspects of the assigned department in collaboration with the department manager or visual merchandising manager regarding training, shipment placement, markdowns, transfers, merchandising and store standards.
• Understand and interpret current fashion trends in local markets to generate creative solutions.
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately.

Commercial Awareness

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales.
• Utilise company reports to react to trends and drive business.
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences such as media and local community.
• Manage stock levels appropriately (considering the store environment) through the understanding of relevant reports and market trends.
• Demonstrate entrepreneurial skills to achieve and exceed store targets.

What You'll Need

• Experience in a management role working in a fast‑paced, high‑volume fashion retail environment.
• Demonstrates strong operational skills.
• An understanding of the Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.

The Perks

• Work Life Balance: Life Leave – one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
• Wellbeing: Employee Assistance Program to support mental, physical and financial health. Discount on external gym memberships. Private medical insurance for eligible employees.
• Employee Discounts: Up to 40% employee discount at all URBN brands.
• Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
• Continued Development: Structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all our employment decisions on merit, job requirements and business needs.