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For Companies At a Glance
- Tasks: Engage customers, enhance store vibe, and assist in training peers.
- Company: Urban Outfitters is a trendy retail brand known for its unique style and vibrant culture.
- Benefits: Enjoy up to 40% discount, life leave, and private medical insurance.
- Why this job: Join a creative team, develop your skills, and make a positive impact in-store.
- Qualifications: Previous retail experience is a plus, but not essential; strong communication skills are key.
- Other info: This is a temporary position located in Norwich, UK.
The predicted salary is between 12000 - 18000 £ per year.
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You'll Be Doing
- Deliver a positive, friendly experience by engaging the customer through conversation and service.
- Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
- Provide a store experience that reflects the Company's mystery shop standards.
- Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
- Uphold Company standards and act as a positive role model to peers.
Teamwork & Communication
- Work productively within the team and take initiative to work with others toward a common, collaborative goal.
- Assist in the training and development of peers.
- Communicate positively and effectively with peers.
- Actively participate in daily and department meetings.
Operations
- Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines).
- Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
- Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs).
- Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
- Always adhere to company health & safety regulations.
Merchandising & Display
- Uphold store merchandising and cleanliness standards.
- Ensure that merchandise is ticketed and the sales floor is well stocked.
- Support sales by assisting in merchandising and display projects.
- Exhibit a familiarity with current product and trend awareness.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Up to 40% employee discount at all URBN Brands.
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Seniority level: Not Applicable
Employment type: Temporary
Job function: General Business, Other, and Customer Service
Industries: Retail, Retail Apparel and Fashion, and Consumer Services
Urban Outfitters Sales Associate - Norwich, UK employer: Urban Outfitters Europe
Contact Detail:
Urban Outfitters Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urban Outfitters Sales Associate - Norwich, UK
✨Tip Number 1
Familiarise yourself with Urban Outfitters' brand and its unique VIBE philosophy. Understanding their culture and values will help you connect better with the team during interviews and show that you're a good fit for the role.
✨Tip Number 2
Engage with the local community and stay updated on current trends that appeal to your target customers. This knowledge can be a great conversation starter and demonstrate your commitment to enhancing the store's customer experience.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about retail experiences. Being able to articulate your thoughts clearly and positively will be crucial when interacting with customers and team members.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Be prepared to share examples of how you've worked effectively in a team setting, as this aligns with Urban Outfitters' focus on peer training and support.
We think you need these skills to ace Urban Outfitters Sales Associate - Norwich, UK
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your Customer Service Skills: Since the role focuses on delivering a positive customer experience, include specific examples in your CV or cover letter that demonstrate your ability to engage with customers and provide excellent service.
Highlight Teamwork Experience: Urban Outfitters values teamwork and communication. Mention any previous experiences where you successfully collaborated with others, especially in a retail or customer service environment.
Express Your Passion for the Brand: Demonstrate your awareness of the Urban Outfitters brand and its appeal to the local market. Share why you are excited about the opportunity to work there and how you can contribute to the store's VIBE philosophy.
How to prepare for a job interview at Urban Outfitters Europe
✨Know the Urban Outfitters VIBE
Familiarise yourself with the Urban Outfitters VIBE philosophy. During the interview, be prepared to discuss how you can contribute to a positive store environment and enhance customer experiences through your interactions.
✨Showcase Your Communication Skills
Strong communication is key for a Sales Associate role. Practice engaging in friendly conversations and think of examples where you've successfully communicated with customers or team members in previous roles.
✨Demonstrate Team Spirit
Urban Outfitters values teamwork. Be ready to share experiences where you collaborated with others to achieve a common goal. Highlight your ability to support and train peers, as this aligns with their 'Peers Training Peers' philosophy.
✨Understand the Brand and Local Market
Research Urban Outfitters and its appeal to the local market in Norwich. Be prepared to discuss current trends and how they relate to the products offered in-store, showing that you are not only passionate about the brand but also knowledgeable about its customer base.