At a Glance
- Tasks: Engage customers and create a positive shopping experience while supporting store operations.
- Company: Urban Outfitters, a trendy retail brand with a vibrant culture.
- Benefits: Up to 40% discount, life leave, and health support programmes.
- Other info: Great opportunities for personal growth and development in a diverse workplace.
- Why this job: Join a creative team and make a real impact in a fun retail environment.
- Qualifications: Retail experience is a plus, but strong communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
This position is located at 13-17 Calverley Rd, Tunbridge Wells, Kent, TN11XU United Kingdom.
Role Summary
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You’ll Be Doing
- Deliver a positive, friendly experience by engaging the customer through conversation and service.
- Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
- Provide a store experience that reflects the Company’s mystery shop standards.
- Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
- Uphold Company standards and act as a positive role model to peers.
Teamwork & Communication
- Work productively within the team and take initiative to work with others toward a common, collaborative goal.
- Assist in the training and development of peers.
- Communicate positively and effectively with peers.
- Actively participate in daily and department meetings.
Operations
- Demonstrate proficiency in job knowledge (tills, shipment tasks, and fitting room guidelines).
- Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
- Assist in the timely and accurate completion of weekly tasks (markdowns, re‑tickets, transfers and RTVs).
- Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
- Always adhere to company health & safety regulations.
Merchandising & Display
- Uphold store merchandising and cleanliness standards.
- Ensure that merchandise is ticketed and the sales floor is well stocked.
- Support sales by assisting in merchandising and display projects.
- Exhibit a familiarity with current product and trend awareness.
What You’ll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Urban Outfitters Sales Associate (5 Hour Seasonal FTC) - Tunbridge Wells, UK employer: Urban Outfitters Europe
Urban Outfitters is an exceptional employer that prioritises creativity, employee development, and a vibrant work culture in the heart of Tunbridge Wells. With benefits like 'Life Leave', private medical insurance, and generous employee discounts, we foster a supportive environment where team members can thrive and grow. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our unique VIBE philosophy.
StudySmarter Expert Advice🤫
We think this is how you could land Urban Outfitters Sales Associate (5 Hour Seasonal FTC) - Tunbridge Wells, UK
✨Tip Number 1
Get to know the Urban Outfitters vibe! Before your interview, spend some time in the store. Observe how staff interact with customers and each other. This will help you understand the culture and give you great talking points during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of a few scenarios where you can showcase your friendly and positive attitude. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Urban Outfitters loves collaboration, so highlight any experiences where you’ve helped train or support your peers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there. Don’t miss out on the chance to join the Urban Outfitters family!
We think you need these skills to ace Urban Outfitters Sales Associate (5 Hour Seasonal FTC) - Tunbridge Wells, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! Urban Outfitters values creativity and a positive vibe, so don’t be afraid to show us who you are and how you connect with the brand.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience, even if it’s not directly in retail. We want to see how your skills can contribute to our team and enhance the store's vibe!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Urban Outfitters Europe
✨Know the VIBE
Before your interview, get familiar with Urban Outfitters' VIBE philosophy. Understand how it shapes their customer interactions and store environment. This will help you demonstrate how you can contribute to that positive atmosphere during your chat.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice engaging in friendly conversations. Think of examples from past experiences where you’ve successfully interacted with customers or worked as part of a team. This will show you’re ready to uphold the 'Peers Training Peers' philosophy.
✨Be Ready to Discuss Teamwork
Prepare to talk about your experiences working in a team. Urban Outfitters values collaboration, so think of specific instances where you took initiative or helped train a peer. Highlighting these moments will show you’re a team player who can contribute to a collaborative environment.
✨Familiarise Yourself with the Brand
Research Urban Outfitters and its appeal to the local market. Be ready to discuss current trends and products. Showing that you understand the brand will not only impress your interviewers but also demonstrate your enthusiasm for the role.
