At a Glance
- Tasks: Lead a portfolio of stores, creating inclusive environments and driving commercial success.
- Company: Urban Outfitters, a community focused on creativity and individuality.
- Benefits: Generous employee discounts, wellbeing support, and work-life balance initiatives.
- Other info: Join a culture of continuous improvement and innovation.
- Why this job: Shape the future of retail while empowering teams and enhancing customer experiences.
- Qualifications: Experience in multi-site leadership within fashion or lifestyle retail.
The predicted salary is between 55000 - 65000 £ per year.
This position is located at 146 Brick Lane, London, , E16RU United Kingdom
Role Summary
Reports to: Head of Retail – Europe
At Urban Outfitters, we're more than a retailer—we're a community built on creativity, individuality and culture.
Our stores are spaces where our customers discover what's next, and where our teams are empowered to be themselves, challenge convention and grow their careers.
We're looking for an inspiring
Regional Business Manager to lead a portfolio of stores. This role is about creating environments where people thrive, customers love to shop and commercial success naturally follows.
As a people-first leader, you'll develop exceptional Store Managers and leadership teams who are empowered to make great decisions, build inclusive cultures and deliver outstanding experiences.
You'll balance commercial performance with coaching, creativity and operational excellence to create the best places to work and shop.
Reporting to the
Head of Retail, you'll play a key role in shaping the future of our retail business, influencing strategy and driving sustainable growth across your region.
- What You'll Be Doing
- Lead People First
- Create an inclusive, high-performing culture where every individual feels valued, inspired and empowered.
- Coach, develop and support Store Managers to become exceptional leaders who build engaged, successful teams.
- Champion wellbeing, belonging and development, recognising that great people create great customer experiences.
- Build robust succession plans and identify future talent across the region.
- Foster collaboration across Retail, Visual, Merchandising, HR and Operations to create one connected business.
- Drive Commercial Performance
- Own the commercial performance of your region, delivering sustainable growth across sales, profitability and productivity.
- Use insight, data and market knowledge to identify opportunities and respond quickly to changing customer behaviors.
- Develop regional strategies that maximize performance while protecting the Urban Outfitters brand and customer experience.
- Encourage entrepreneurial thinking within stores, empowering teams to take ownership of local opportunities.
- Create Exceptional Customer Experiences
- Ensure every store delivers inspiring, creative and engaging shopping environments.
- Protect and elevate the Urban Outfitters brand experience through outstanding execution and storytelling.
- Champion customer feedback and use insights to continually improve the in-store experience.
- Operational Excellence
- Lead stores to deliver operational excellence across all key metrics including payroll, stock management, compliance and asset protection.
- Simplify ways of working, enabling stores to focus on customers and their teams.
- Hold teams accountable through clear expectations, coaching and performance conversations.
- Shape the Future
- Be a visible leader who inspires change and embraces innovation.
- Partner with the Head of Retail to deliver strategic priorities across the business.
- Share best practice across regions and contribute to a culture of continuous improvement.
- What You'll Need
- Significant multi-site leadership experience within fashion or lifestyle retail.
- A proven track record of building high-performing, engaged teams.
- Strong commercial acumen with experience delivering sustainable sales and profit growth.
- Exceptional coaching and leadership skills, with the ability to inspire others to reach their potential.
- A collaborative leadership style that builds trust and strong cross-functional partnerships.
- Confidence using data and commercial insight to inform decision-making.
- The ability to balance strategic thinking with hands‑on leadership.
- Passion for creativity, culture and delivering exceptional customer experiences.
- Experience operating in a fast‑paced, high‑volume retail environment.
- Success in this Role Looks Like
- High-performing, engaged teams who love coming to work.
- Stores that consistently deliver exceptional customer experiences.
- Strong commercial performance across all key business metrics.
- A healthy pipeline of future leaders ready for progression.
- Inclusive, collaborative cultures where people can do their best work.
- Continuous innovation that keeps Urban Outfitters at the forefront of retail.
- The Perks
- Work Life Balance
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
- Wellbeing
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
- Employee Discounts
- Up to 40% employee discount at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
- Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
- Continued Development
- We offer structured support within the business alongside continued learning and development
- #Urban EU
- Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion.
We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
We base all our employment decisions on merit, job requirements and business needs.
#J-18808-Ljbffr
Urban Outfitters Regional Business Manager- South Region, UK employer: Urban Outfitters Europe
Urban Outfitters Europe in Greenhithe is an exceptional employer that prioritises a vibrant work culture and employee well-being. With generous benefits like a 40% staff discount, a life leave program, and comprehensive support for mental and physical health, team members are encouraged to thrive both personally and professionally. The company fosters creativity and collaboration, making it an ideal place for those looking to grow within a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Urban Outfitters Regional Business Manager- South Region, UK
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Urban Outfitters Europe, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Urban Outfitters Europe!
We think you need these skills to ace Urban Outfitters Regional Business Manager- South Region, UK
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Urban Outfitters Europe, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Urban Outfitters Europe and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Urban Outfitters Europe that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Urban Outfitters Europe
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
