Urban Outfitters Store Manager - Southampton, UK (12 Month FTC)

Primary role: Retail Recruitment Manager at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) based in Southampton, United Kingdom.

Role Summary

The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

What You'll Be Doing

• Strategically recruit, train and develop managers to increase the day to day productivity of the business.
• Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business.
• Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce.
• Uphold Company standards and act as strong leader to the team.
• Empower management to conduct and execute productive daily and department meetings by ensuring a comprehensive structure in place.
• Model the way for the store team and inspire a shared vision.
• Responsible for roll‑out of new training and operational initiatives.
• Possess excellent communication skills in both written and verbal form.
• Coach management to take initiative as leaders to oversee all levels of customer service and set daily goals and expectations.
• Exhibit excellent floor presence by training and coaching staff on customer service, standards, product placement and time management.
• Achieve Company‑average mystery shop results by guiding the team to uphold the company’s customer service standard.
• Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals.
• Lead the team to perform all store‑level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures.
• Achieve store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices.
• Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked.
• Possess excellent organisational skills and plan, organise and execute projects by priority.
• Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times.
• In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship to enhance the store environment and execute merchandising projects.
• Coach management to understand and interpret current fashion trends in local markets to generate creative solutions.
• Work with Visual Merchandising Manager, Display Artist and management to ensure floor sets are well organised, scheduled appropriately, cleanly executed and completed timely.
• Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales.
• Assume total accountability for the store’s profitability and guide the management team to utilise Company reports to react to trends and drive business.
• Stay abreast of current trends and maintain a sound knowledge of customer profile by keeping up to date with external influences such as media and local community.
• Manage stock levels appropriately by understanding relevant reports and market trends.
• Demonstrate entrepreneurial skills to achieve and exceed store targets.

What You'll Need

• Experience in a senior management role working in a fast paced, high volume fashion retail environment.
• Uphold excellent VIBE and a service-oriented culture.
• Ability to positively impact statistical results in sales, payroll and stock loss.
• Proven record of developing talented individuals at Department Manager level.
• Demonstrated ability to identify problems and implement creative solutions.
• Appreciation and understanding of the Urban Outfitters culture and its appeal to the local market.

The Perks

• ‘Life Leave’ – one day a year to take time off for life events, in addition to annual leave entitlement.
• Employee Assistance program to support mental, physical and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Up to 40% discount at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.