Urban Outfitters Assistant Store Manager - Meadowhall, Sheffield

The main objective of this role is to assist with the operations of the store and support the store manager to achieve strategic short‑ and long‑term goals. Assume store accountability for sales, service, profitability and loss prevention to foster a community that promotes creativity and inspires Urban Outfitters customers. Ensure appropriate feedback and guidance is given to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect Urban culture and uphold the “Peers Teaching Peers” philosophy.

What You’ll Be Doing

• Overseeing a large team.
• Recruit, train and develop managers to increase day‑to‑day productivity.
• Assist in the development of Department Managers, ensuring succession planning for future business growth.
• Manage aspects of performance development (appraisals, development plans, coaching & counselling, and disciplinary actions) for a productive workforce.
• Uphold company standards and act as a positive role model to others.

Leadership & Communication

• Ensure Department Managers conduct and execute productive daily and department meetings.
• Model the way for the store team and inspire a shared vision.
• Assist and participate with the roll‑out of new training and operational initiatives.
• Possess excellent communication skills in both written and verbal form.

Managing the Environment

• Coach management to take initiative as leaders overseeing all levels of customer service, setting daily goals and expectations to create a positive store environment.
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management.
• Achieve company‑average mystery shop results by guiding the team to uphold the company’s customer service standard.

Operations

• In the absence of the Store Manager, conduct walkthroughs with the Visual Merchandising Manager and Department Managers regularly, providing constructive feedback and obtainable goals.
• Guide the team to perform all store‑level operational procedures accurately and timely, in accordance with company policies.
• Achieve the store stock‑loss goals by training loss‑prevention awareness and overseeing adherence to loss‑prevention practices.
• Participate in a functional shipment‑processing system to ensure merchandise is placed promptly and the sales floor is fully stocked.
• Possess excellent organisational skills with the ability to plan, organise and execute projects by priority.
• Assist in upholding health & safety procedures to protect employees and customers.

Merchandising & Display

• Facilitate communication between management and the creative team to enhance the store environment and efficiently execute all merchandising projects.
• Coach others to understand and interpret current fashion trends in local markets, generating creative solutions.
• Ensure floor sets are well‑organised, scheduled appropriately, cleanly executed and completed timely.
• Commercial awareness: Assist the Store Manager to maximise sales through analytical and creative management of merchandise from receipt to sales.
• Exhibit a sound understanding of store profitability, guiding team members to utilise company reports, react to trends and drive business.
• Stay abreast of current trends and maintain a sound knowledge of customer profile by keeping up to date with external influences (media, local community).
• Maintain appropriate stock levels, using relevant reports and market trends.
• Demonstrate entrepreneurial skills to achieve and exceed store targets.

What You’ll Need

• Experience in a management role working in a fast‑paced, high‑volume fashion retail environment.
• Uphold excellent VIBE and a service‑oriented culture.
• Ability to positively impact statistical results in sales, payroll and stock loss.
• Proven record of developing talented individuals at the Department Manager level.
• Demonstrate the ability to identify problems and implement creative solutions (back‑of‑house, scheduling, organisation).
• An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market.

The Perks

• ‘Life Leave’ – one day a year to take time off for major life events, plus your annual leave entitlement.
• Employee Assistance Programme to support mental, physical and financial health.
• Discount off external gym memberships.
• Private medical insurance for eligible employees.
• Up to 40% discount at all URBN brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Structured support within the business alongside continued learning and development.

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all employment decisions on merit, job requirements and business needs.