Urban Outfitters Digital Content Assistant in London

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button. We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that’s truly authentic to them.

We are always excited to bring new talent into the room, especially if you share our values:

• Progressive — we move with the mood
• Creative — we champion limitless minds
• Inclusive — we open our platforms to all communities
• Responsible — we work to reduce our impact on the environment
• Compassionate — we care for each other beyond the 9 to 5

Sound like you, why not join us?

Role Summary

Urban Outfitters is looking for an enthusiastic and dedicated individual to play a key role in the content and web management for the EU sites and apps. The ideal candidate is a dynamic, highly flexible, and driven individual who can excel under pressure, work within tight time constraints and is able to plan ahead. This position will be responsible for a multitude of website related tasks whilst maintaining key relationships with several departments. The candidate will have great organisational and communication skills, attention to detail and have the ability to filter/prioritise feedback and requests.

Content

What You’ll Be Doing:

• Upload content on EU websites and apps using the CMS and personalisation/optimisation tool.
• Scheduling the content to go live accordingly with launch times.
• Responsible for QA testing and analysing of all content and links to ensure that information that is live is accurate to the brief through coordination and validation.
• Regular QA of the localised websites and site walkthroughs of emerging markets.
• Troubleshooting, communicating and/or resolving any issues.
• Required to attend weekly content marketing meetings and work collaboratively with various departments including Trade and Web Production.

Project And Process

Manage site and app copy change requests (translation upload, help page amendments and ad-hoc service updates). Perform audits and gap analysis and use findings to develop recommendations to improve site and content operations. Gather and share optimisation improvements across the customer journey through competitor research and analysing key metrics. Assist with Weekly and Monthly reporting that is shared out to the wider teams. Support the Manager with testing and bug reporting/resolution across our sites and apps. When required, collaborate with the Manager on various small to large scale Digital projects.

What You’ll Need

• Excellent time management skills and an ability to drive any task or project forward to ensure it meets its deadlines.
• Flexibility in a fast-paced environment, with a great ability to work collaboratively with multiple departments.
• Strong attention to detail and high level of accuracy.
• Have the ability to work on multiple projects simultaneously with tight deadlines.
• Proactive personality that is able to identify and resolve issues before they go out to the customer; follow-through until resolution is vital.
• Excellent verbal and written communication.

Desirable

• Competency with web-based product, content, or catalog management applications.
• Familiar with the QA process.
• Technical expertise to answer questions about or troubleshoot problems with the site/app and CMS.
• Understanding of global eCommerce site and app experiences.

The Perks

• Work-life Balance
• Flexible start and finish times
• Bring your dog to work
• Wellbeing
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
• Private Medical Insurance
• Employee Discount
• Up to 40% off at all URBN Brands!

Community

• One paid day to either volunteer or fundraise for a charity of your choice
• Travel
• Cycle to work scheme
• Season ticket loan

Continued Development

We offer structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.