At a Glance
- Tasks: Support store management, enhance customer service, and maintain a vibrant store environment.
- Company: Urban Outfitters, a trendy retail brand focused on creativity and teamwork.
- Benefits: Enjoy up to 40% discount, flexible leave, and health support programmes.
- Other info: Great opportunities for personal growth and a supportive workplace culture.
- Why this job: Join a dynamic team and develop your skills in a fun retail environment.
- Qualifications: Previous retail leadership experience and strong communication skills required.
The predicted salary is between 24960 - 30000 £ per year.
Unit 200 The Friary Centre North St, Guildford, GU14YT United Kingdom
Role Summary
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
People
What You'll Be Doing
- Uphold the Company’s mystery shop standards and ensure that customer service takes priority over projects
- Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
- Adapt to the store’s needs by assisting with customer service, loss prevention, store cleaning tasks and store projects
Teamwork & Communication
- Model the way by inspiring, motivating and encouraging teamwork
- Assist management by training and coaching on receiving and inventory control measures
- Effectively communicate and build partnerships with store team, inventory control and the distribution centre
- Actively participate in daily meetings
Operations
- Successfully lead the team in the shipment receipt process and complete shipment turnaround promptly
- Take ownership of receiving to ensure that operational tasks are completed and keep receiving and back stock areas neat, clean and organised
- Complete receiving paperwork accurately and according to deadlines
- Set the example by adhering to Company policies and procedures
- Exhibit strong loss prevention awareness and help ensure compliance to all inventory control measures
- Always adhere to company health & safety regulations
Merchandising & Display
- Work in partnership with the Visual Merchandising Manager and management team to coordinate and facilitate shipment placement and maintain standards throughout the store
- Exhibit familiarity with bestsellers product and prioritise the replenishment of top selling items
- Support sales by assisting in merchandising and display projects as needed
What You'll Need
- Previous leadership experience in a retail environment
- Ability to manoeuvre around sales floor and stockroom, including repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
- Open availability to work nights and weekends, including opening and closing shifts to meet the needs of the business
- Strong leadership and communication skills
The Perks
Work Life Balance
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
- Employee Assistance programme to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts
- Up to 40% employee discount at all URBN Brands
Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development
We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all our employment decisions on merit, job requirements and business needs.
Urban Outfitters Stockroom/Sales Associate 25hrs - Guildford, UK employer: Urban Outfitters Europe
Urban Outfitters Europe in Greenhithe is an exceptional employer that prioritises a vibrant work culture and employee well-being. With generous benefits like a 40% staff discount, a life leave program, and comprehensive support for mental and physical health, team members are encouraged to thrive both personally and professionally. The company fosters creativity and collaboration, making it an ideal place for those looking to grow within a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Urban Outfitters Stockroom/Sales Associate 25hrs - Guildford, UK
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Urban Outfitters Europe, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Urban Outfitters Stockroom/Sales Associate 25hrs - Guildford, UK
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Urban Outfitters Europe that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Urban Outfitters Europe will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Urban Outfitters Europe and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Urban Outfitters Europe
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Urban Outfitters Europe, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Urban Outfitters Europe!
