At a Glance
- Tasks: Lead a vibrant team to create memorable experiences for our guests.
- Company: Join ULG, a diverse collective of unique venues in London.
- Benefits: Enjoy competitive pay, bonuses, discounts, and personal training opportunities.
- Other info: Embrace inclusivity and grow your career in a supportive environment.
- Why this job: Be part of a creative culture that values kindness and community.
- Qualifications: Experience in hospitality and a passion for delivering great service.
The predicted salary is between 26000 - 27000 £ per year.
ULG is a collective of 8 venues across London, each with its own unique personality. We are a young, diverse group, dedicated to creating great neighbourhood spaces and supporting our people, our community, and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness, quality, simplicity, and loving what you do.
You’ll work closely with your managers and venue team to deliver smooth, enjoyable services and be committed to ensuring that everyone who comes through the door has a memorable, joyful experience.
What you can look forward to when you join ULG:
- A competitive package made up of base rate & service charge
- Team Member referral bonus of up to £1000
- Profit sharing bonus scheme
- An extra day of paid holiday for each consecutive year of service
- Pre payday access to your wages through WageStream
- Membership of Hospitality Rewards with access to hundreds of perks and discounts, along with wellbeing support & GP access
- 35% off food and drink in ULG venues for you and up to 2 guests
- Cost price wine through our fabulous suppliers
- Cycle to Work Scheme
- Workplace Nursery Benefits Scheme
- Personalised training at every stage of your career
- Supplier visits and masterclasses – think breweries, wineries, butchery & farms
- Summer & Christmas parties every year
- A £75 ULG tab on your birthday for you and a guest (for use within 2 weeks of your birthday)
- Charity opportunities
- Come as you are – be part of a creative, diverse, and inclusive culture
Get in touch if you're ready for a new challenge, we can’t wait to meet you!
Diversity & Inclusion: ULG is committed to being inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and disability. We work hard to create an environment where everyone, from any background, can be happy, comfortable and successful at work.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with the Head of People & Culture, Prue Stamp.
Supervisor employer: Urban Leisure Group
ULG is an exceptional employer that fosters a vibrant and inclusive work culture across its eight unique venues in London. With a strong commitment to employee growth, ULG offers personalised training, competitive benefits, and a supportive environment where kindness and creativity thrive. Join us for a rewarding career where you can enjoy perks like profit sharing, generous discounts, and opportunities to engage with the community while making memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Urban Leisure Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Urban Leisure Group
Don't be shy about reaching out to Urban Leisure Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Urban Leisure Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Urban Leisure Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
