At a Glance
- Tasks: Support customers and optimise their experience while tackling exciting operational challenges.
- Company: Join a dynamic team redefining the insurance industry with innovation.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Collaborative environment with plenty of room for creativity and career advancement.
- Why this job: Be part of a mission to transform insurance and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We are changing a huge financial industry - you are excited about being a part of this big challenge (even if you know nothing about Insurance right now!).
Exceptional written and verbal communication skills to support our customers and collaborate with teams across the business.
You’re energised by problems of all shapes and sizes, and see them as an opportunity to make something better.
You like to make things happen. When you need to multitask to meet deadlines, you’re not afraid to roll up your sleeves to get stuff done!
Above all, you are passionate about delivering an exceptional experience to our growing customer base.
These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.
We’re looking for an Operations Associate to help us deliver a world-class experience for our customers as we continue to redefine the insurance industry.
We are building the world’s most efficient and accessible insurance, and our Operations team is the engine that is powering this journey. In Ops, we’re establishing a strong foundation that allows Urban Jungle to scale fast - we do that by tackling problems, generating ideas, and getting stuff done. We work closely with our customers and other teams across Urban Jungle to keep customer experience the ‘North Star’ of our decision making.
As an Operations Associate, you will be in a uniquely varied role within the business - talking directly to our customers, ensuring day to day operations are handled effectively and efficiently, owning and optimising our customers' claims journey, and collaborating with wider teams around the business to deliver unbeatable customer experiences.
We put the customer at the heart of everything we do, so we’ll look to you to continually champion customer feedback within the business. You’ll also help us build new operational functions and tackle exciting challenges - such as playing a big role in enabling our in-house claims process to grow and launching new products.
Be part of the team that powers our business, making things happen for our customers and working on projects to make us more operationally efficient.
Work directly with our customers - answering their questions, troubleshooting and solving problems, progressing claims, and helping them navigate the complex world of insurance. You can expect to spend around half of your working time assisting customers via phone, chat and email.
Identify opportunities to make us better at what we do, and shape those ideas by collaborating with our Ops, Product, Engineering, and Insurance teams, allowing us to deliver initiatives or projects to help improve and scale our various functions.
Be the voice of the customer in cross‑functional projects, providing their feedback to ensure we are providing the best service possible, with the most accessible products.
Operations Associate in London employer: Urban Jungle
Urban Jungle is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to a mission that aims to transform the insurance industry. With a focus on delivering a world-class customer experience, team members enjoy a supportive environment where their ideas are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Urban Jungle. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Associate in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Urban Jungle.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Urban Jungle's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Urban Jungle
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Urban Jungle.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Urban Jungle will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Urban Jungle employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
