At a Glance
- Tasks: Join our team to enhance customer experiences and streamline operations in the insurance industry.
- Company: Urban Jungle, a fast-growing startup revolutionising insurance for people and the planet.
- Benefits: Competitive salary, share options, 25 days leave, and well-being support.
- Other info: Dynamic work environment with rapid progression and fun team activities.
- Why this job: Be part of a mission to transform an entire industry while growing your career.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 28000 - 29000 £ per year.
About us
At Urban Jungle, we're making insurance fair - to people, planet and wallets. We're one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world. We put customers at the heart of everything we do, using data and technology to make insurance simple, flexible, and affordable.
It's a great time to join our team:
- Backed by over £43m in funding
- Ranked 1st in Tempo awards for Best Startup to Work For
- Top 10 in Deloitte's Fast 50
- Over 300,000 customers helped to date
- Proud B Corp
We're looking for Operations enthusiasts to join our team of kind, talented people on a mission to change the insurance industry for good.
About the role
We're hiring an Operations Associate to help us deliver a world-class experience for our customers as we continue to redefine the insurance industry. We are building the world's most efficient and accessible insurance, and our Operations team is the engine that is powering this journey. Our team is establishing the strong foundation that allows Urban Jungle to scale fast - we do that by tackling problems, generating ideas, and getting stuff done. We work closely with our customers and other teams across Urban Jungle to keep customer experience the North Star of our decision making.
As an Operations Associate, you will be in a uniquely varied role within the business - talking directly to our customers, ensuring day to day operations are handled effectively and efficiently, owning and optimising our customers claims journey, and collaborating with wider teams around the business to deliver unbeatable customer experiences.
Here's what you'll get up to:
- Being a key part of the team that powers our business, making things happen for our customers and working on projects to make us more operationally efficient.
- You’ll work directly with customers to answer their questions, troubleshoot and solve problems, progress claims, and help them navigate the complex world of insurance. You can expect to spend around half of your working time assisting customers via phone, chat and email.
- You’ll work to identify opportunities to make us better at what we do, and shape those ideas by collaborating with our Ops, Product, Engineering, and Insurance teams, allowing us to deliver initiatives or projects to help improve and scale our various functions.
- You’ll also help us build new operational functions and tackle exciting challenges - such as playing a big role in enabling our in house claims process to grow and launching new products.
- You will be the voice of the customer in cross-functional projects, providing their feedback to ensure we are providing the best service possible, with the most accessible products.
Where this role can take you:
We want you to grow as fast as we do. You’ll get tons of responsibility from day one, with the clear expectation that as the company scales, you will take on more complex challenges. We will give you the feedback, coaching, and autonomy you need to fuel your career growth.
You've read this far! Here's what we're looking for from you:
- We are changing a huge financial industry - you are excited about being a part of this big challenge (even if you know nothing about Insurance right now!)
- Exceptional written and verbal communication skills to support our customers and collaborate with teams across the business.
- You’re energised by problems of all shapes and sizes, and see them as an opportunity to make something better.
- You like to make things happen. When you need to multitask to meet deadlines, you're not afraid to roll up your sleeves to get stuff done!
- Above all, you are passionate about delivering an exceptional experience to our growing customer base.
These requirements are a guide as to what we're looking for, but if you don't have all of the skills listed above, that's okay! Please don't let that hold you back from applying if the role excites you.
About our offer
We're taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London. In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:
- A starting salary of between £28,000 - £29,000.
- Share options that can increase alongside performance and growth.
- 25 days paid annual leave, plus public holidays.
- Rapid Progression. We'll give you the opportunity to experience loads, and develop rapidly. You'll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
- Real Impact. You'll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people's lives, the planet and our community.
- A Clear Plan. We'll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
- The Best People. You'll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
- A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
- Well-being support. We're committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
- Enhanced parental leave, and support for parents returning to work.
- All. The. Fun. We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.
About our commitment
Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.
Operations Associate in Rugeley employer: Urban Jungle Insurance
Urban Jungle Insurance is an exceptional employer, offering a dynamic work environment in the heart of London where innovation thrives. As a high-growth tech scaleup, we prioritise employee development with generous progression opportunities, dedicated development budgets, and comprehensive wellbeing support, all within a collaborative culture that empowers you to make impactful contributions from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in Rugeley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Urban Jungle Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Urban Jungle Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Associate in Rugeley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Urban Jungle Insurance:Your cover letter is your chance to shine! Tell us why you want to work at Urban Jungle Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Urban Jungle Insurance!
How to prepare for a job interview at Urban Jungle Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
