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- Tasks: Own partner relationships and drive growth in a fast-paced eCommerce environment.
- Company: Join a high-growth, founder-led fashion tech start-up transforming online customer engagement.
- Benefits: Competitive salary, bonus, equity, and hybrid working model.
- Why this job: Make a real impact by shaping Customer Success in a dynamic, evolving company.
- Qualifications: Experience in customer success, commercial thinking, and data-driven problem solving.
- Other info: Enjoy high visibility and ownership from day one in a collaborative team.
The predicted salary is between 65000 - 75000 £ per year.
We’re partnering with a high-growth, founder-led ecommerce technology company transforming how premium and luxury fashion brands engage customers online. Their platform sits at the intersection of ecommerce, logistics, and customer experience, partnering with LUX and High Street brands.
This is a high-impact, hands-on Customer Success role, working directly with the Co-Founder to shape how Customer Success operates as the business scales. You’ll own a portfolio of premium brand partners, combining relationship management, commercial thinking, and data-driven problem solving to drive performance and growth.
This role sits at the intersection of:
- Customer Success
- Commercial performance
- Product feedback
Expect high visibility, real ownership, and meaningful influence from day one.
This is not a process-heavy, corporate CS role. You’ll be operating in a fast-moving, founder-led environment where:
- The product and CS function are still evolving
- There is limited structure and real opportunity to build it
- No two partners require the same approach
Success comes from your ability to:
- Think commercially
- Work confidently with data
- Adapt quickly when something isn’t working
- Operate with pace, ownership, and curiosity
A rigid, playbook-driven approach will not work here.
What You’ll Own:
- End-to-end ownership of all partner relationships (onboarding → growth → retention)
- Managing the full account portfolio, with support on 3–4 of the highest revenue-driving partners for key touchpoints (e.g. QBRs, strategic meetings, relationship development)
- Running strategic performance reviews, using data to shape partner roadmaps
- Identifying and unlocking revenue opportunities (typical partner value £300–500k+)
- Driving retention, satisfaction, and proactive risk management
- Collaborating closely with Product, Ops, and Commercial teams
- Feeding partner insight into product development and roadmap decisions
- Driving key metrics including NRR, churn, and customer satisfaction
- Contributing to building processes and structure within a growing CS function
Senior Customer Success Manager | eCommerce / Fashion Tech Start-up employer: Urban Digital Recruitment Ltd
Contact Detail:
Urban Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager | eCommerce / Fashion Tech Start-up
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and fashion tech space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead or insight into the role you're after!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their product, their partners, and their market position. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Customer Success Manager. Highlight your relationship management skills and data-driven approach to problem-solving. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Customer Success Manager | eCommerce / Fashion Tech Start-up
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can connect with our premium brand partners and drive their growth. Share specific examples of how you've made a difference in previous roles!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in eCommerce and fashion tech, and how it aligns with our mission at StudySmarter. We love seeing candidates who take the time to match their skills with what we’re looking for!
Be Data-Driven: Since this role involves working with data to shape partner roadmaps, include any relevant metrics or achievements in your application. We appreciate candidates who can demonstrate their ability to use data to drive performance and make informed decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Urban Digital Recruitment Ltd
✨Know Your Customer Success Fundamentals
Make sure you brush up on the core principles of Customer Success, especially in the eCommerce and fashion tech space. Understand how to drive retention and satisfaction, as well as how to identify revenue opportunities. This will show that you’re not just familiar with the role but also passionate about making a real impact.
✨Showcase Your Data Skills
Since this role involves data-driven problem solving, be prepared to discuss how you've used data in past roles to shape strategies or improve performance. Bring examples of metrics you've tracked and how they influenced your decisions. This will demonstrate your analytical mindset and ability to operate in a fast-paced environment.
✨Demonstrate Commercial Thinking
Think about how you can add value to premium brand partners. Prepare to discuss specific strategies you've implemented in previous roles that drove commercial success. This could include anything from onboarding processes to upselling techniques. Showing that you can think commercially will set you apart.
✨Be Ready to Adapt
In a fast-moving start-up, flexibility is key. Prepare to share examples of when you've had to pivot quickly in response to changing circumstances. Highlight your ability to operate with pace and curiosity, and how you’ve thrived in less structured environments. This will resonate well with the company's dynamic culture.