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- Tasks: Own brand partnerships, drive performance, and shape customer success strategies.
- Company: High-growth fashion tech start-up redefining online customer engagement.
- Benefits: Competitive salary, bonus, equity, and a hybrid work model.
- Why this job: Join a dynamic team and make a real impact in the eCommerce space.
- Qualifications: 4-7 years in customer success or related fields with strong commercial instincts.
- Other info: Fast-paced environment with opportunities for ownership and growth.
The predicted salary is between 65000 - 65000 £ per year.
I'm working with a high-growth, founder-led business redefining how premium and luxury brands engage customers online. This isn’t a typical CS role! You’ll be joining a company building at the intersection of eCommerce, logistics, and customer experience - embedded directly into major retail sites and driving real commercial impact across conversion, returns, and customer value.
Why this stands out:
- A genuinely different model (not another SaaS tool)
- High-impact role with direct exposure to founders (small team/lots of accountability and ownership!)
- Opportunity to shape how Customer Success is built
- Working with premium / luxury brands with real commercial stakes
The role:
You’ll own a portfolio of brand partners end-to-end - from onboarding through to growth and retention. This means:
- Driving partner performance and revenue (£300–500k+ accounts)
- Using data to shape strategy and outcomes
- Feeding directly into product and roadmap decisions
- Operating with real ownership from day one
The environment:
- Founder-led, fast-moving, low process
- Product + CS still evolving - real opportunity to build
- No playbooks - success comes from thinking, adapting, and owning problems
This is not a role for someone who relies on process!
What they’re looking for:
- ~4–7 years experience (CS, account management, consulting, agency, eCommerce)
- Strong commercial instincts + comfortable with data
- Curious, proactive, low ego
- Someone who enjoys building, not just operating
- Exposure to eCommerce / retail / luxury brands
How you’ll be assessed:
- Commercial thinking (growth, retention, revenue impact)
- Data-driven problem solving
- How you build trust with clients (this is not a one size fits all approach - you must be able to adjust your style for each customer)
- Ownership, initiative, and ability to operate in ambiguity
Bottom line: High-exposure role with real ownership - ideal for someone who wants to build, think, and shape a function, not just follow a playbook.
Customer Success Manager | eCommerce / Fashion Tech Start-up employer: Urban Digital Recruitment Ltd
Contact Detail:
Urban Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager | eCommerce / Fashion Tech Start-up
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and fashion tech space on LinkedIn. Join relevant groups, attend virtual events, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in customer success, especially with premium brands. This will give you an edge when chatting with potential employers and show them you mean business.
✨Tip Number 3
Prepare for those interviews! Research the company’s approach to customer success and think about how you can contribute. Be ready to discuss how you’ve driven partner performance and used data to shape strategies in your previous roles.
✨Tip Number 4
Apply through our website! We’re all about finding the right fit, so make sure you submit your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Success Manager | eCommerce / Fashion Tech Start-up
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! We want to see how you can drive partner performance and revenue, so share specific examples of how you've made an impact in previous roles.
Be Data-Driven: Since this role involves using data to shape strategy, make sure to highlight your experience with data analysis. We love candidates who can demonstrate their commercial instincts and how they've used data to solve problems or improve outcomes.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the unique aspects of this role. Show us how your skills align with our needs in the eCommerce and fashion tech space.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows initiative!
How to prepare for a job interview at Urban Digital Recruitment Ltd
✨Know Your Brands
Before the interview, do your homework on the premium and luxury brands the company works with. Understand their market positioning, customer engagement strategies, and any recent news. This will show your genuine interest and help you discuss how you can drive partner performance.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to discuss how you've used data in previous roles to shape strategy and outcomes. Think of specific examples where your insights led to growth or retention, as this aligns perfectly with what they’re looking for.
✨Embrace Ambiguity
This role thrives in a fast-moving environment without strict processes. Prepare to share experiences where you’ve successfully navigated uncertainty or built something from scratch. Highlight your proactive approach and ability to adapt to changing circumstances.
✨Build Trust with Clients
Think about how you’ve built relationships with clients in the past. Be ready to discuss your approach to adjusting your style for different customers. This will demonstrate your understanding of the importance of trust and personalisation in customer success.