At a Glance
- Tasks: Manage a flagship global B2B account and respond to UHNW client requests via chat.
- Company: Luxury fashion & concierge business based in London.
- Benefits: Competitive salary, OTE, and opportunities for international travel.
- Why this job: Join a high-performance team and thrive in the luxury fashion market.
- Qualifications: 3-5+ years selling Hermès handbags and experience with premium products.
- Other info: Dynamic role with a focus on rare collectibles and high accountability.
The predicted salary is between 36000 - 60000 £ per year.
Hermès brand & product experience is critical.
London W1 (4 days in person, 1 remote) + international travel. c.£50,000 + OTE.
Urban Digital Recruitment is working exclusively with a London-based luxury fashion & concierge business to hire a Senior Key Account Manager to take day-to-day ownership of one of their most important Tier 1 global accounts, serving VIP & UHNW clients.
This is a hands-on, sales-driven role operating at the very top end of the luxury market, with a strong focus on rare, collectible Hermès handbags, alongside select Chanel & Goyard pieces.
You’ll manage requests end-to-end, from inbound enquiry through sourcing, pricing, conversion & delivery, in a fast-moving, real-time, chat-based environment. This is not a relationship-only or personal shopping role. Accuracy, judgement, commercial awareness & deep product credibility are critical.
What you’ll be doing:
- Owning a flagship global B2B account
- Responding to inbound UHNW client requests via real-time chat (WhatsApp-led)
- Sourcing rare & hard-to-find Hermès bags through an established supplier network
- Advising on pricing, market positioning & suitability
- Managing multiple requests across regions simultaneously
- Supporting international events, activations & on-site selling
- Driving conversion & delivering against sales targets
What we’re looking for:
- 3–5+ years’ experience selling Hermès handbags (hugely advantageous)/ extensive Hermès handbag product knowledge
- Experience selling premium-priced products in a fast-paced environment
- Comfortable working in a target-driven, high-accountability role
- Confident operating via WhatsApp or similar chat-based sales platforms
- Calm under pressure, detail-oriented & commercially sharp
- Happy working closely with a founder in a lean, high-standard team
If you thrive in high-performance luxury sales, enjoy complexity, & want to operate at the cutting edge of luxury fashion commerce, this is a standout opportunity.
Senior Key Account Manager – UHNW Luxury / Fashion Commerce (B2B) in City of London employer: Urban Digital Recruitment Ltd
Contact Detail:
Urban Digital Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager – UHNW Luxury / Fashion Commerce (B2B) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury fashion industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with someone from the company, make sure to highlight your knowledge of Hermès handbags and the luxury market. Share insights and experiences that demonstrate your commercial awareness and product credibility.
✨Tip Number 3
Practice your pitch! Whether it’s a casual conversation or a formal interview, be ready to discuss how you can drive sales and manage high-value accounts. Tailor your approach to show you understand the fast-paced, target-driven nature of the role.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed, and applying directly shows your enthusiasm. Plus, it gives us a chance to see your application in the best light. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Key Account Manager – UHNW Luxury / Fashion Commerce (B2B) in City of London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through. We want to see your enthusiasm for brands like Hermès, Chanel, and Goyard. Share any personal experiences or insights that highlight your connection to the industry.
Be Specific About Your Experience: Make sure to detail your relevant experience in selling high-end products, especially Hermès handbags. We’re looking for concrete examples of how you've successfully managed client requests and driven sales in a fast-paced environment.
Highlight Your Communication Skills: Since this role involves real-time chat with UHNW clients, emphasise your communication skills. We want to know how you handle inquiries and maintain professionalism under pressure, so share examples of your chat-based interactions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Senior Key Account Manager role. We appreciate when candidates take the time to align their skills with what we’re looking for.
How to prepare for a job interview at Urban Digital Recruitment Ltd
✨Know Your Product Inside Out
Make sure you have a deep understanding of Hermès handbags and other luxury items mentioned in the job description. Familiarise yourself with their history, unique features, and current market trends. This knowledge will help you answer questions confidently and demonstrate your credibility.
✨Master the Art of Real-Time Communication
Since this role involves responding to clients via chat platforms like WhatsApp, practice your real-time communication skills. Conduct mock interviews where you respond to hypothetical client inquiries quickly and accurately. This will prepare you for the fast-paced environment you'll be working in.
✨Showcase Your Sales Acumen
Prepare to discuss your previous sales experiences, especially in high-end markets. Be ready to share specific examples of how you've driven conversions and met sales targets. Highlight any experience you have with premium-priced products, as this will resonate well with the interviewers.
✨Demonstrate Calmness Under Pressure
The ability to stay calm and detail-oriented in a high-pressure environment is crucial for this role. Think of scenarios from your past where you successfully managed multiple requests or tight deadlines. Share these stories during your interview to illustrate your capability to handle stress effectively.
