Senior Account Manager- AI SaaS business Remote (London-based, client travel required) Are you a commercially minded Account Manager with a passion for building strong client relationships and delivering real results? We're recruiting on behalf of an award-winning AI SaaS scale-up business that has been transforming the way global organisations develop and retain their people for over a decade. Their platform, trusted by some of the world's largest brands across more than 40 countries and 14 languages, uses AI to help employees retain critical knowledge in less than a minute a day - driving measurable performance and compliance outcomes. With a strong client base, consistent growth, and a team of around 50 people, this is a business with real substance behind it. As they continue to scale, they're looking for a Senior Account Manager to join the team and help drive customer success, growth, and retention. This isn't a new business role - it's about owning a portfolio of clients, understanding their challenges deeply, and becoming a trusted partner that consistently delivers value. Managing and growing a portfolio of accounts across a range of industries Building strong relationships with senior stakeholders and becoming their go-to person Identifying growth opportunities within existing accounts and driving renewals Collaborating closely with sales, marketing, product and support teams Delivering performance insights and reporting that demonstrate ROI Owning the full commercial cycle including billing and contract management A proven background in account management, ideally within SaaS or tech Strong commercial acumen and the ability to think strategically about client growth
Contact Details:
Urban Digital Recruitment Ltd Recruitment Team
