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- Tasks: Provide 2nd line IT support and resolve technical issues in a dynamic environment.
- Company: Join a leading global architectural design firm with a rich history.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a vibrant office in central London with flexible working days.
- Why this job: Be part of a prestigious team and enhance your IT skills while making an impact.
- Qualifications: 1+ years in 2nd line IT support with knowledge of Microsoft systems and networking.
The predicted salary is between 35000 - 45000 £ per year.
My client, an institution in the Global Architectural Design consulting sector, requires an articulate and technically proficient 2nd Line IT Support Engineer to join their central London office as part of their global Support team (Manchester, London & Toronto). This role has a hybrid working pattern where you will work from the Central London office 3 days per week (flexible days) and 2 days from home.
As the successful applicant, you will have held a 2nd Line IT Support Engineer role currently/previously for at least 1 year and have technical experience with:
- Microsoft Operating Systems and MS Teams
- Active Directory and Azure Active Directory (Entra ID)
- Networks across LAN, WAN, WIFI, DNS, DHCP, VPN
- PowerShell
Your responsibilities will include:
- Acting as the primary escalation point for the in-house 1st Line team
- Handling and resolving incidents and logged requests through the in-house IT Service Management platform (ITSM)
- Networking monitoring
- Assisting 3rd Line IT Support Engineers
- Maintaining user security across devices and user accounts
IT 2nd Line Support Engineer (ITSM / Microsoft / Networks / ITIL / PowerShell) in London employer: Urban Connect
Contact Detail:
Urban Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Support Engineer (ITSM / Microsoft / Networks / ITIL / PowerShell) in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in PowerShell, Active Directory, or networking. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line Support Engineer. Think about how you'd handle specific incidents or technical challenges, especially related to ITSM and user security.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT 2nd Line Support Engineer (ITSM / Microsoft / Networks / ITIL / PowerShell) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Operating Systems, Active Directory, and PowerShell. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your previous experience makes you the perfect fit for our global team. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled tricky IT issues in the past. We love seeing candidates who can think on their feet and resolve incidents efficiently, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our awesome team!
How to prepare for a job interview at Urban Connect
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Active Directory, and PowerShell. Be ready to discuss specific scenarios where you've used these technologies in your previous roles. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled complex IT issues in the past. Think about a time when you resolved a tricky incident or improved a process. This will demonstrate your ability to think critically and act decisively under pressure, which is crucial for a 2nd Line Support Engineer.
✨Understand the Company Culture
Research the client’s values and work environment. Since they are a leading firm in Architectural Design, showing an appreciation for their industry and how IT supports their goals can set you apart. Tailor your responses to reflect how you align with their culture and mission.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.