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- Tasks: Provide 2nd line IT support and resolve technical issues for a global team.
- Company: Join a leading institution in Global Architectural Design consulting.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible workdays and a chance to work in a vibrant central London office.
- Why this job: Be part of a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: 1+ years in 2nd line IT support with knowledge of Microsoft systems and networking.
The predicted salary is between 35000 - 45000 £ per year.
My client, an institution in the Global Architectural Design consulting sector, requires an articulate and technically proficient 2nd Line IT Support Engineer to join their central London office as part of their global Support team (Manchester, London & Toronto). This role has a hybrid working pattern where you will work from the Central London office 3 days per week (flexible days) and 2 days from home.
As the successful applicant, you will have held a 2nd Line IT Support Engineer role currently/previously for at least 1 year and have technical experience with:
- Microsoft Operating Systems and MS Teams.
- Active Directory and Azure Active Directory (Entra ID).
- Networks across LAN, WAN, WIFI, DNS, DHCP, VPN.
- PowerShell.
Your responsibilities will include:
- Acting as the primary escalation point for the in-house 1st Line team.
- Handling and resolving incidents and logged requests through the in-house IT Service Management platform (ITSM).
- Networking monitoring.
- Maintaining user security across devices and user accounts.
IT 2nd Line Support Engineer (ITSM / Microsoft / Networks / ITIL / PowerShell) employer: Urban Connect
Contact Detail:
Urban Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Support Engineer (ITSM / Microsoft / Networks / ITIL / PowerShell)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the technical interview by brushing up on your skills with Microsoft Operating Systems and PowerShell. We recommend setting up a mock interview with a friend or using online resources to practice common technical questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific incidents you've resolved in your previous roles, especially those involving Active Directory or networking issues. Real-life examples can really impress hiring managers!
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT 2nd Line Support Engineer (ITSM / Microsoft / Networks / ITIL / PowerShell)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Operating Systems, Active Directory, and PowerShell. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Support Engineer role. Share specific examples of how you've handled incidents or escalated issues in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved complex IT issues. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Urban Connect
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Active Directory, and PowerShell. Be ready to discuss specific scenarios where you've used these technologies in your previous roles. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled complex IT issues in the past. Think about a time when you resolved a tricky incident or improved a process. This will demonstrate your ability to think critically and act decisively under pressure.
✨Understand the Company Culture
Research the institution's values and work culture. Knowing what they stand for will help you tailor your responses and show that you're a good fit for their team. Plus, it gives you a chance to ask insightful questions during the interview.
✨Practice Your Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate technical information clearly to non-technical users. Practice explaining complex concepts in simple terms. This will not only help you in the interview but also in your future role.