Third Party Liaison Officer - Civil Engineering in Manchester

The Role

You will act as the third-party liaison across projects from feasibility through to completion on site. This is a broad and dynamic role covering key areas such as customer liaison, local authority and highways engagement, and championing social value and sustainability within the region.

Key Responsibilities

Strategy

• Support project teams to identify key stakeholders and develop appropriate management strategies at project outset.
• Manage highway noticing and statutory undertakers (STATS) plan requests as required, coordinating with project teams.
• Build and maintain strong working relationships with clients to define and deliver effective customer strategies.
• Apply customer management processes by incorporating the voice of the customer during planning and delivery.
• Develop and maintain project-specific stakeholder management plans, providing regular updates throughout the project lifecycle.
• Prepare annual regional social value and sustainability plans, including project-specific targets and initiatives.
• Identify, plan, and help deliver measurable social value and sustainability outcomes for each project.

Insights and Analysis

• Monitor and evaluate customer experience metrics to produce meaningful insights and identify trends.
• Ensure project plans maximise customer satisfaction, social impact, and alignment with local community needs.
• Measure and report on customer satisfaction and social value KPIs.
• Provide feedback and recommendations to clients and project teams to improve customer outcomes.

Performance

• Engage with client stakeholder groups to strengthen and enhance customer relationships.
• Work collaboratively with clients and internal teams to develop digital engagement methods (e.g., social media, blogs, apps) for improved communication.
• Coordinate with design and delivery teams to ensure project deliverables provide an excellent customer experience.
• Partner with stakeholders to align methodologies and insights that promote exceptional customer and sustainability results.

Community and Engagement

• Support clients in meeting their customer engagement targets and promote key messages within local communities.
• Champion civil engineering as a career choice through participation in STEM and outreach events.
• Engage with local communities to identify service issues, access needs, and support for vulnerable groups.
• Keep residents and community members informed of project plans and updates; support and attend public consultation sessions.
• Share knowledge and provide training to site teams on public relations and sustainability best practices.
• Assist in planning and delivering internal and external engagement events.

About You

Essential

• Proven experience in a customer- or community-focused role.
• Experience in delivering service improvements, research insights, and analytics.
• Strong presentation skills, with the ability to communicate insights visually and verbally.
• Excellent interpersonal, organisational, and time management skills.
• Empathy and understanding of customer and community needs.
• Proficiency with Microsoft Office applications.
• Full driving licence.

Desirable

• Experience within the civil engineering, construction, or infrastructure sectors.

Benefits

• Competitive salary
• Company pension scheme
• Life assurance
• Private medical insurance
• 25 days of annual leave plus 8 public bank holidays and additional loyalty days
• 8 hours of paid volunteering leave per year
• Employee Assistance Programme providing mental, physical, and financial wellbeing support
• Flexible benefits available through salary sacrifice
• Company vehicle or car allowance
• Leadership and management training, plus ongoing coaching and development opportunities
• Regular performance reviews and career progression support
• Access to internal and external training programmes
• Long service recognition awards