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- Tasks: Welcome guests and manage check-in/check-out procedures in a stylish aparthotel.
- Company: Urban Chic, a trendy serviced apartment provider in London.
- Benefits: £12.50ph, 28 days holiday, medical insurance, and employee discounts.
- Why this job: Be the face of luxury hospitality and create memorable guest experiences.
- Qualifications: 2 years in a front-of-house role with excellent communication skills.
- Other info: Join a supportive team with opportunities for growth and fun social events.
The predicted salary is between 26000 - 36000 £ per year.
Receptionist at Luxury Aparthotel, Full-time, Permanent, £12.50ph + Benefits
Be the face. Set the tone. Grow with us.
Urban Chic, one of London\’s most stylish and design-led serviced apartment providers, is looking for a confident and professional Receptionist to join the team at Chilworth Court, our elegant aparthotel in Paddington.
As our Receptionist, you\’ll be the first person our guests see and speak to, setting the tone for a welcoming, professional, and seamless experience. This is a key front-of-house role in a boutique setting where no two days are the same, and where you\’ll often be the main point of contact on-site.
At Urban Chic, we\’re proud of our progress and ambitions. We\’re working hard to become an employer of choice, a place where people feel respected, supported, and proud of the contribution they make each day.
What you will receive:
- 28 days holiday, plus an extra paid day off for your birthday
- Vitality medical insurance, including gym discounts and wellness perks
- Employee Assistance Programme (EAP) via Health Assured
- Employee rates for family bookings
- Refer-a-friend bonus scheme
- Annual employee recognition awards & long service awards
- Team social events throughout the year
Your responsibilities will include:
- Welcoming guests and managing all check-in/check-out procedures
- Providing local information and responding to guest queries
- Handling emails, calls, and payments with accuracy and professionalism
- Coordinating with housekeeping and maintenance to ensure smooth daily operations
- Carrying out daily apartment inspections to ensure quality and presentation standards are met
- Logging incidents, shift notes, and updates for the Building Manager
- Ensuring the reception area remains clean, tidy, and presentable at all times
- Following health & safety procedures
We\’re looking for:
- At least 2 years of experience in a front-of-house, reception, or guest-facing role
- A warm and professional manner, with excellent communication skills
- Confidence working independently and handling guest concerns
- Strong organisational and multitasking abilities
- Familiarity with Microsoft Office; PMS/booking system experience is a plus
- A proactive, solution-focused mindset
- Fluent spoken and written English; additional languages are a bonus
Working hours:
- 42 hours per week
- 12-hour shifts from 7:00 AM to 7:00 PM
- 3 to 4 shifts per week on a rotational basis, including weekends and bank holidays
- Schedule provided in advance
We believe in raising standards for our guests, properties, and team. We\’d love to hear from you if you\’re ready to bring your talent and personality to a company growing with purpose and heart.
All applicants invited for an interview must provide proof of their right to work in the UK.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme
Receptionist Luxury Aparthotel employer: Urban Chic
Contact Detail:
Urban Chic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Luxury Aparthotel
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Urban Chic. Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the aparthotel. Role-play common scenarios with friends or family to boost your confidence in handling guest queries and concerns. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting. Choose an outfit that reflects professionalism and aligns with the chic vibe of the aparthotel. You'll feel more confident and ready to make a great impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist Luxury Aparthotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A warm and professional tone will resonate well with us.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in front-of-house roles. We’re looking for specific skills that match our job description, so don’t hesitate to showcase your organisational and multitasking abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be sure to mention your experience with guest-facing roles and how you can contribute to creating a welcoming atmosphere at our aparthotel.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Urban Chic
✨Know the Company
Before your interview, take some time to research Urban Chic and their values. Understand what makes them unique in the serviced apartment market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and confident speech. You might even want to prepare a few examples of how you've successfully handled guest queries or concerns in the past to demonstrate your skills.
✨Dress the Part
Since you'll be the face of the aparthotel, make sure to dress professionally for your interview. Opt for smart attire that reflects the luxury setting of the hotel. This shows that you understand the brand and are ready to represent it well.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult guest or a busy check-in period. Think through these scenarios beforehand and come up with solution-focused responses that highlight your organisational and multitasking abilities.