At a Glance
- Tasks: Manage employee relations and handle grievance cases with confidence and professionalism.
- Company: Urban Care Community Limited, a leader in connecting clients and care professionals.
- Benefits: CIPD Level 5 funding, enhanced pension, 28 days leave, and supportive leadership.
- Other info: Opportunity for career progression and exposure to complex HR cases.
- Why this job: Gain real responsibility and influence workplace culture in a growing organisation.
- Qualifications: 2+ years in HR, strong grievance knowledge, and experience in health & social care.
The predicted salary is between 30000 - 40000 € per year.
Urban Care Community Limited is an introductory company that connects Clients and Care Professionals to deliver cost-effective and better care. We are now seeking a confident and capable HR Grievance & Employee Relations Officer to lead on employee relations matters and support managers in navigating complex workplace issues. This is an excellent opportunity for an HR professional who wants real responsibility, exposure to complex cases, and career progression within a regulated sector.
Key Responsibilities
- Manage and coordinate formal and informal grievance cases
- Conduct fact-finding and investigation meetings
- Draft outcome letters and maintain accurate case documentation
- Provide practical ER guidance to managers
- Liaise with FSB and external legal advisors
- Support disciplinary, absence and performance cases
- Ensure full compliance with employment legislation
- Contribute to maintaining a positive and professional workplace culture
The Role
You will play a central role in managing employee relations across the organisation, ensuring all cases are handled fairly, consistently, and in line with the ACAS Code of Practice and UK employment law. You will work closely with senior managers, FSB advisors, and external solicitors to ensure robust and compliant case management.
What We Offer
- Funded CIPD Level 5 qualification
- CIPD annual membership fees paid
- Enhanced pension contribution
- 28 days annual leave
- Exposure to complex and varied HR cases
- Supportive senior leadership team
- Opportunity to influence workforce culture in a growing organisation
About You
- Minimum 2-year experience in HR or Employee Relations
- Strong understanding of grievance procedures and ACAS Code
- Confident handling sensitive and confidential matters
- Calm, organised and solution-focused
- Able to challenge constructively and provide clear advice
- Experience within health & social care
- CIPD Level 3 (or working towards)
- Experience managing TUPE processes
- Exposure to disciplinary and complex ER cases
If you are a confident HR professional ready to step into a more responsible ER-focused role within a regulated environment, we would welcome your application. All roles subject to enhanced DBS and satisfactory references.
HR Grievance & Employee Relations Officer in Ilford employer: Urban Care Community
Urban Care Community Limited is an exceptional employer that prioritises employee development and a supportive work environment. With benefits such as funded CIPD qualifications, enhanced pension contributions, and a commitment to maintaining a positive workplace culture, we empower our HR professionals to take on meaningful responsibilities and influence organisational change. Join us in a role that not only offers career progression but also the chance to make a real impact in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land HR Grievance & Employee Relations Officer in Ilford
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common HR scenarios and how you would handle them. Practising your responses will help you feel more confident and ready to impress!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you, and applying directly through us can give you a better chance!
We think you need these skills to ace HR Grievance & Employee Relations Officer in Ilford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Grievance & Employee Relations Officer role. Highlight your experience with grievance procedures and any relevant qualifications, like your CIPD Level 3 or 5.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled employee relations issues in the past and how you can contribute to our positive workplace culture.
Showcase Your Understanding of Employment Law:Since this role involves compliance with UK employment law and the ACAS Code of Practice, make sure to demonstrate your knowledge in your application. This will show us that you’re serious about handling sensitive matters correctly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Urban Care Community
✨Know Your Grievance Procedures
Make sure you brush up on grievance procedures and the ACAS Code of Practice before your interview. Being able to discuss these confidently will show that you understand the core responsibilities of the HR Grievance & Employee Relations Officer role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed employee relations or grievance cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience and problem-solving skills effectively.
✨Showcase Your Communication Skills
As this role involves liaising with managers and external advisors, it's crucial to highlight your communication abilities. Be prepared to discuss how you’ve handled sensitive conversations in the past and how you ensure clarity and professionalism in your interactions.
✨Understand the Company Culture
Research Urban Care Community Limited and their approach to employee relations. Understanding their values and workplace culture will allow you to tailor your responses and show that you're a good fit for their team.
