At a Glance
- Tasks: Be the friendly face of our community, helping residents and visitors with their needs.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for personal growth and development.
- Why this job: Make meaningful connections and ensure residents feel at home every day.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 € per year.
We are looking for an amazing Community Host - Day to join our friendly team at Loftlines - Belfast and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 4 days on, 4 days off on a rolling rota.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We are all about creating welcoming communities where people feel truly at home. If you are someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we would love for you to join us as a Community Host!
As Front of House, you will be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You will be involved in everything from handling enquiries to making sure each day runs smoothly.
Here’s what you’ll be doing:
- Be the go-to person: You will be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you will be on hand to help!
- Key Duties
- Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
- Maintain building safety and security through inspections and emergency procedures.
- Complete operational tasks to ensure compliance and support team KPIs.
- Support the resident journey to deliver an excellent living experience.
- Leasing
- Respond to enquiries and support viewings and applications.
- Assist prospects through to move-in.
- Update listings and support marketing activity.
- Contribute to reporting and market insights.
- Move-Ins / Renewals / Move-Outs
- Ensure applications meet compliance requirements.
- Prepare apartments and coordinate cleaning/maintenance.
- Deliver smooth move-in and move-out experiences.
- Support renewals and complete inventory reports.
- Manage end-of-tenancy checks, damages, and deposits.
- Resident & Building Services
- Handle resident enquiries, complaints, and accounts.
- Log and manage maintenance requests.
- Maintain accurate records and data systems.
- Manage parcels, keys, bookings, parking, and utilities.
- Support resident events and communications.
- Coordinate contractors and services access.
- Conduct inspections and report issues.
- Building Patrols & Safety
- Perform regular safety and maintenance checks.
- Monitor CCTV and control site access.
- Manage visitors and report concerns.
- Follow emergency and continuity procedures.
- Strong customer service and communication skills.
- Organised, detail-focused, and proactive.
- Confident working independently and handling issues calmly.
- IT literate (MS Office and systems).
- Committed to high standards and resident experience.
- Relevant qualifications (desirable).
- Professional, enthusiastic, and results-driven.
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need.
- Company pension scheme & medical cover for your long-term health & to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
- Enhanced sick pay & family leave to take care of yourself & your loved ones.
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home.
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow & reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance & counselling for those times when you need a little bit of extra support.
Who You Are
And here’s what we offer:
If you are excited about making a real impact and being part of something special, we can’t wait to hear from you!
Community Host employer: Urban Bubble Limited
At urbanbubble, we pride ourselves on fostering a vibrant and supportive work environment where our Community Hosts can thrive. Located in the heart of Belfast, this role offers not only a competitive benefits package, including enhanced annual leave and a company pension scheme, but also opportunities for personal growth and community engagement through paid volunteering days and social events. Join us to be part of a team that values your contributions and celebrates your milestones, all while making a meaningful impact in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Host, you'll be the face of the development. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and providing top-notch service.
✨Tip Number 3
Prepare some questions! When you get the chance to chat with the team, ask about their favourite parts of working at urbanbubble. This shows you're keen and helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the urbanbubble family and ready to make a difference in the community.
We think you need these skills to ace Community Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our community vibe.
Tailor Your Application:Make sure to tailor your application to the Community Host role. Highlight your customer service skills and any relevant experience that shows you can handle enquiries and create a welcoming atmosphere for residents and visitors.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Loftlines.
How to prepare for a job interview at Urban Bubble Limited
✨Know the Community
Before your interview, take some time to research Loftlines and urbanbubble. Understand their values, community initiatives, and what makes them unique. This will help you demonstrate your genuine interest in the role and how you can contribute to creating a vibrant community.
✨Showcase Your Customer Service Skills
As a Community Host, strong customer service skills are essential. Prepare examples from your past experiences where you've successfully handled enquiries or resolved complaints. Highlight your ability to connect with people and create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a maintenance request or dealing with a resident complaint. Think through potential scenarios beforehand and be ready to explain your thought process and actions clearly.
✨Demonstrate Your Organisational Skills
The role requires being detail-focused and organised. Bring up instances where you've managed multiple tasks or projects simultaneously. Discuss how you prioritise tasks and ensure everything runs smoothly, which is crucial for maintaining a great living experience for residents.
