At a Glance
- Tasks: Be the friendly face of our community, helping residents and visitors with their needs.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for personal growth and wellbeing.
- Why this job: Make meaningful connections and ensure residents feel at home every day.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 € per year.
We are looking for an amazing Community Host - Day to join our friendly team at Loftlines - Belfast and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 4 days on, 4 days off on a rolling rota.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We are all about creating welcoming communities where people feel truly at home. If you are someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we would love for you to join us as a Community Host!
As Front of House, you will be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You will be involved in everything from handling enquiries to making sure each day runs smoothly.
Here’s what you’ll be doing:
- Be the go-to person: You will be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you will be on hand to help!
- Key Duties:
- Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
- Maintain building safety and security through inspections and emergency procedures.
- Complete operational tasks to ensure compliance and support team KPIs.
- Support the resident journey to deliver an excellent living experience.
- Leasing: Respond to enquiries and support viewings and applications. Assist prospects through to move-in. Update listings and support marketing activity. Contribute to reporting and market insights.
- Move-Ins / Renewals / Move-Outs: Ensure applications meet compliance requirements. Prepare apartments and coordinate cleaning/maintenance. Deliver smooth move-in and move-out experiences. Support renewals and complete inventory reports. Manage end-of-tenancy checks, damages, and deposits.
- Resident & Building Services: Handle resident enquiries, complaints, and accounts. Log and manage maintenance requests. Maintain accurate records and data systems. Manage parcels, keys, bookings, parking, and utilities. Support resident events and communications. Coordinate contractors and services access. Conduct inspections and report issues.
- Building Patrols & Safety: Perform regular safety and maintenance checks. Monitor CCTV and control site access. Manage visitors and report concerns. Follow emergency and continuity procedures.
Who You Are:
- Strong customer service and communication skills.
- Organised, detail-focused, and proactive.
- Confident working independently and handling issues calmly.
- IT literate (MS Office and systems).
- Committed to high standards and resident experience.
- Relevant qualifications (desirable).
- Professional, enthusiastic, and results-driven.
And here’s what we offer:
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need.
- Company pension scheme & medical cover for your long-term health & to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
- Enhanced sick pay & family leave to take care of yourself & your loved ones.
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones.
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow & reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance & counselling for those times when you need a little bit of extra support.
If you are excited about making a real impact and being part of something special, we can’t wait to hear from you!
Community Host in Belfast employer: Urban Bubble Limited
At urbanbubble, we pride ourselves on fostering a vibrant and supportive work environment where our Community Hosts can thrive. Located in the heart of Belfast, this role offers not only a competitive benefits package, including enhanced annual leave and a company pension scheme, but also opportunities for personal growth and community engagement through paid volunteering days and social events. Join us to be part of a team that values your contributions and celebrates your milestones, all while making a meaningful impact in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching urbanbubble and Loftlines. Understanding their values and community vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Community Host, you'll be the face of the development. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and complaints.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions about the role and the community. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our vibrant community from the get-go!
We think you need these skills to ace Community Host in Belfast
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community vibe.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided top-notch customer service or created welcoming environments in the past – we love that stuff!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Community Host role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Urban Bubble Limited
✨Know the Community
Before your interview, take some time to research Loftlines and urbanbubble. Understand their values, community initiatives, and what makes them unique. This will help you demonstrate your genuine interest in the role and how you can contribute to creating a vibrant community.
✨Showcase Your Customer Service Skills
As a Community Host, strong customer service skills are essential. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved issues effectively. This will show that you have the right attitude and skills to provide top-tier service.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a resident complaint or a maintenance issue. Think through potential scenarios beforehand and outline your approach. This will help you convey your problem-solving abilities and calm demeanour under pressure.
✨Emphasise Teamwork and Communication
Highlight your ability to work well with others and communicate effectively. Share examples of how you've collaborated with colleagues or supported team goals in previous roles. This is crucial for ensuring a smooth operation and enhancing the resident experience at Loftlines.
