At a Glance
- Tasks: Lead daily operations, inspire a team, and ensure exceptional customer service in our coffee shop.
- Company: Join Urban Baristas, a vibrant Australian coffee company with a passion for quality.
- Benefits: Competitive hourly wage, flexible hours, and a fun work environment.
- Other info: Opportunity to grow in a supportive and engaging workplace.
- Why this job: Be part of a dynamic team and share your love for specialty coffee with others.
- Qualifications: Experience in specialty coffee and strong leadership skills are essential.
The predicted salary is between 15 - 17 £ per hour.
Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members.
We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply.
Responsibilities:
- Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management.
- Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues.
- Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment.
- Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth.
- Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability.
- Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
- Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.
- Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales.
- Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team.
Requirements:
- Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture.
- Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles.
- Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
- Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
- Proven leadership abilities with a track record of effectively managing and developing a team.
- Exceptional customer service skills with a friendly and approachable demeanour.
- Excellent organizational and time management skills, with the ability to multitask in a fast‑paced environment.
- Strong problem‑solving abilities and the capacity to make sound decisions under pressure.
- Knowledge of inventory management, point-of-sale systems, and business operations.
- Flexible availability, including weekends and holidays.
- A positive attitude, a willingness to learn, and a strong commitment to teamwork.
- Food handling certification and knowledge of health and safety regulations is a plus.
Job Details:
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Salary: £15 – £17 hourly
Coffee Shop Manager employer: Urban Baristas Bromley By Bow
Urban Baristas is an exceptional employer that champions a vibrant work culture, where team members are encouraged to grow and thrive in the specialty coffee industry. Located in Bromley-by-Bow, we offer competitive pay, flexible hours, and a supportive environment that values collaboration and creativity. Join us to be part of a passionate team dedicated to delivering outstanding coffee experiences while enjoying the unique Australian brunch culture.
Contact Details:
Urban Baristas Bromley By Bow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Urban Baristas Bromley By Bow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Urban Baristas Bromley By Bow
Don't be shy about reaching out to Urban Baristas Bromley By Bow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coffee Shop Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Urban Baristas Bromley By Bow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Urban Baristas Bromley By Bow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
