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For Companies At a Glance
- Tasks: Engage with customers, create social media content, and support showroom operations.
- Company: Urban Automotive, a leading brand in luxury vehicle design and modification.
- Benefits: Dynamic role, KPI-based bonuses, and hands-on experience with luxury cars.
- Why this job: Be the face of a brand and connect with car enthusiasts every day.
- Qualifications: Confident communicator, organised multitasker, and social media savvy.
- Other info: Creative input welcomed in a supportive and modern work environment.
The predicted salary is between 30000 - 42000 £ per year.
Urban Automotive is a global vehicle design, manufacturing & modification brand, based in the UK and recognised for OEM-level enhancements to luxury SUVs. Our flagship Milton Keynes showroom serves as a showcase for the brand, presenting finished vehicles and design philosophy to clients from the UK and international markets.
We’re looking for a confident, organised and personable Showroom & Community Engagement Executive to support the day-to-day running of our Urban Showroom and help bring our brand to life. This is a varied, hands-on role for someone who enjoys engaging with people, is great on the phone, comfortable on camera, and thrives in a fast-paced, customer-focused environment, with the added perk of getting to experience some of the best cars in the world up close.
The Role
- Answering incoming calls and handling customer enquiries professionally
- Making follow-up calls to recent purchasers and carrying out customer service calls
- Acting as a welcoming host for customers visiting the showroom
- Creating and appearing in social media content (Reels, Stories, short-form video)
- Supporting daily social media activity and community engagement
- Handling ad-hoc admin duties and assisting with showroom organisation
- Supporting the wider team to deliver an exceptional customer experience
Performance & Bonus Structure
This role includes a KPI-based bonus scheme, rewarding performance across areas such as:
- Quality and consistency of customer follow-up calls
- Customer satisfaction and experience standards
- Contribution to social media content and engagement
- Showroom presentation and customer hosting experience
- Overall professionalism, reliability, and teamwork
Full details of KPIs and bonus structure will be shared during the interview process.
About You
- Confident, friendly and articulate on the phone
- Comfortable being on camera and engaging with an audience
- Organised and capable of managing multiple tasks
- Naturally personable with a strong customer-first mindset
- Social media aware, with an interest in content creation
- Proactive, adaptable and enthusiastic
Why Join Us?
- A dynamic role where no two days are the same
- Opportunity to be the face and voice of an Urban Showroom brand
- Hands-on exposure to some of the best cars in the world
- KPI-based bonus rewarding great performance
- Creative input and room to grow within the business
- Supportive, modern working environment
If you’re passionate about people, community, and brand experience and love the idea of working around world-class cars, we’d love to hear from you. Apply now by sending your CV and a short introduction to careers@urban-automotive.co.uk
Showroom & Community Engagement Executive in Milton Keynes employer: Urban Automotive
Contact Detail:
Urban Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom & Community Engagement Executive in Milton Keynes
✨Tip Number 1
Get to know the brand inside out! Research Urban Automotive and its unique offerings. This will help you engage confidently with customers and show your genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries, make sure you're comfortable speaking clearly and professionally. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your social media savvy! Create a few sample posts or videos that reflect your personality and style. This will demonstrate your content creation skills and passion for engaging with the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Urban Automotive team!
We think you need these skills to ace Showroom & Community Engagement Executive in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, this role is all about engaging with people, so make sure your application reflects that vibe.
Tailor Your CV: Make sure your CV is tailored to the Showroom & Community Engagement Executive role. Highlight any relevant experience you have in customer service, social media, or community engagement. We love seeing how your skills align with what we’re looking for!
Craft a Compelling Introduction: Your introduction is your chance to grab our attention! Keep it short and sweet, but make it impactful. Share why you’re excited about the role and what makes you a great fit for our team at Urban Automotive.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Urban Automotive
✨Know the Brand Inside Out
Before your interview, make sure you research Urban Automotive thoroughly. Understand their design philosophy, the types of vehicles they offer, and what sets them apart in the luxury SUV market. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their community engagement efforts.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully handled customer inquiries or created a welcoming atmosphere. Practising these scenarios can help you feel more confident during the interview.
✨Get Comfortable on Camera
As you'll be creating social media content, it’s essential to show that you're comfortable on camera. Consider recording yourself while speaking about a topic related to cars or customer service. This practice will help you present yourself confidently and authentically during the interview.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as customer satisfaction and social media engagement. Be ready to discuss how you would approach these metrics and share any past experiences where you’ve successfully met similar targets. This shows that you’re results-oriented and understand the importance of performance in the role.
