At a Glance
- Tasks: Lead a dynamic team and create unforgettable climbing experiences for all ages.
- Company: The Climbing Hangar, a vibrant community-focused climbing centre.
- Benefits: Enjoy unlimited climbs, 31 days leave, and a 20% annual bonus.
- Other info: Join a mission-driven company that values play and inclusivity.
- Why this job: Make a real impact in a fun, fast-paced environment while fostering community connections.
- Qualifications: Experience in leadership roles, ideally in customer-focused sectors.
The predicted salary is between 30000 - 35000 £ per year.
Where: The Climbing Hangar Southampton - Third Ave, Southampton SO15 0LD
Contract: Full-time, permanent
Hours: 40 hours per week
Pay: £38,000 p.a
Working hours: Weekdays, evenings and weekends
Positions available: 1
Apply by: Monday 27th July 2026
What You'll Do
Every day looks a little different, and that's exactly how we like it. You'll be responsible for leading the overall success of the site, including:
- Leading, coaching and developing a high-performing team
- Driving membership sales, retention and customer loyalty
- Creating an exceptional customer experience for climbers of all ages and abilities
- Building relationships within the local climbing and wider community
- Managing site performance, budgets and commercial targets
- Overseeing retail and café operations
- Ensuring the highest standards of health, safety and safeguarding
- Supporting events, competitions and community initiatives
- Working closely with teams across Operations, Marketing, Finance and People
What's in it for you?
- 20% discretionary annual bonus
- Friendly hours with your rota set 4 weeks in advance
- Unlimited free climbs for you and a buddy (plus your kids, if you have them)
- Discount on food and drinks in our cafe
- 31 days annual leave per year (inclusive of bank holidays)
- Employee referral scheme to bag an extra £200*
- Exclusive deals on climbing gear
- Long service recognition
- Access to our Employee Assistance Programme (free 24/7 wellbeing support for work-related and personal issues), plus on-site Mental Health First Aiders and counselling
- Training and development, including coaching, first aid and safeguarding
Who We're Looking For
All of our General Managers bring something different, and that's what makes our teams special. We're looking for someone who:
- Loves leading and developing people
- Can balance commercial performance with great customer experiences
- Is confident in making decisions and taking ownership
- Enjoys building strong local communities and partnerships
- Thrives in a fast-paced environment where no two days are the same
- Has experience leading successful teams, ideally in hospitality, leisure, retail, fitness or a similar customer-focused environment
- Is committed to safeguarding and creating inclusive spaces where everyone feels welcome
- Has the right to work in the UK
It's Not Essential, But It's Also Nice If You
- Have a passion for climbing or an interest in the industry
- Have experience growing memberships, sales or customer engagement
- Have delivered successful operational improvements or projects
- Hold qualifications in first aid, safeguarding or coaching
Equal Opportunities Statement
We are an equal opportunities employer and are committed to ensuring equality for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made based on merit, skills and experience.
General Manager - Southampton employer: Urban Ascent
The Climbing Hangar Southampton is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With benefits like unlimited free climbs, a generous annual leave policy, and a commitment to employee wellbeing through support programmes, we ensure our staff thrive both personally and professionally. Located in the heart of Southampton, this role offers the unique opportunity to lead a passionate team while building strong community connections in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Urban Ascent
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We think you need these skills to ace General Manager - Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Urban Ascent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Urban Ascent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
