At a Glance
- Tasks: Welcome climbers, assist with coaching, and whip up delicious coffees.
- Company: The Climbing Hangar - a vibrant community for climbing enthusiasts.
- Benefits: Free climbs, flexible hours, discounts, and 28 days holiday.
- Other info: Opportunities for training and personal development in a supportive environment.
- Why this job: Join a fun team and inspire others while enjoying climbing.
- Qualifications: Great communication skills and a passion for climbing.
The predicted salary is between 12.96 - 12.96 £ per hour.
Where: The Climbing Hangar Southampton - Third Ave, Southampton SO15 0LD
Contract: Part-time permanent
Hours: 12 hours per week (plus extra optional shifts)
Pay: £12.96 per hour
Working hours: Daytimes, evenings and weekends all year
Positions available: 1
Apply by: Sunday 9th August 2026
What You’ll Do
- Saying hi to climbers and coffee drinkers
- Helping newbies get set up on their first climb
- Offering a helping hand for adult and kids coaching
- Making a few coffees and flexing your barista skills (we’ll teach you how)
- Keeping things clean, tidy and safe
What’s In It For You
- Friendly hours with your rota set 4 weeks in advance
- Unlimited free climbs for you and a buddy (plus your kids, if you have them)
- Discount on food and drinks in our cafe
- 28 days holiday per year, including bank holidays (pro-rata)
- Employee referral scheme to bag an extra £200*
- Exclusive deals on climbing gear
- Long service recognition
- Access to our Employee Assistance Programme (free 24/7 wellbeing support for work-related and personal issues), plus on-site Mental Health First Aiders and counselling
- Training and development, including coaching, first aid and safeguarding
Who We’re Looking For
- Are happy to chat to anyone
- Can juggle lots of things, even when the heat is on
- Want to take their climbing career to the next level
- Are go-getters and up for anything
- Have the right to work in the UK
- Are committed to safeguarding
- A Basic DBS is required for this role. An Enhanced DBS and self-declaration form are required if you pursue coaching (TCH Funded)
It’s not essential, but it's also nice if you:
- Have customer service or hospitality experience in your back pocket
- Have a passion for climbing and an interest in promoting the sport to others
- Have coached before in any setting
- Can make cracking social content
- Know how to make a good coffee / have worked a till before
- Love having a natter with customers
Equal Opportunities Statement
We are an equal opportunities employer and are committed to ensuring equality for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made based on merit, skills and experience.
Crew Member - Southampton employer: Urban Ascent
The Climbing Hangar Southampton is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With benefits like unlimited free climbs, a generous annual leave policy, and a commitment to employee wellbeing through support programmes, we ensure our staff thrive both personally and professionally. Located in the heart of Southampton, this role offers the unique opportunity to lead a passionate team while building strong community connections in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Crew Member - Southampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Urban Ascent and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Crew Member - Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Urban Ascent that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Urban Ascent.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Urban Ascent get a sense of who you are beyond your experience!
How to prepare for a job interview at Urban Ascent
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Urban Ascent and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
