Cafe Lead in Plymouth

The Café Lead is primarily responsible for overseeing the shift responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the Team.

Responsibilities:

• Support the proper execution of all processes, systems, and standards.
• Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery.
• Maintain storage and rotation to minimize wastage.
• Manage the Café Team, ensuring they always work to the expected standards.
• Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate.
• Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required.
• Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times.
• Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule.
• Maintain well-organized and easy-to-access Café and storage areas.
• Handle guest concerns regarding the Café in absence of the Café Manager.
• Participate in regular staff meetings and training as and when required.

Qualifications:

• Minimum of High School Diploma or equivalent required, some College preferred.
• Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience).
• One (1) year of leadership experience preferred.
• Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment.

Additional Requirements:

• Ability to lead, motivate and empower Team Members.
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
• Willingness to take initiative.
• Excellent interpersonal and communication skills.
• Ability to recognize problems and problem-solve.
• Ability to set goals and convert plans into action.
• Ability to see patterns in performance and strategize solutions.
• Exercise good judgment in decision-making.
• Ability to be open to feedback and self-improvement.
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
• Serve as a role model by demonstrating and upholding Urban Air policies and standards.

Physical Requirements:

• Work days, nights, and/or weekends as required.
• Work in noisy, fast-paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

If this is you, apply now!