Operations Manager for Altersvorsorgedepot (f/m/d)

As Upvest enters the next stage of growth, we are looking for an exceptional Pensions Operations Manager.

What You’ll Do:

• Build and manage Upvest’s pensions processes in regards to transfers, contribution management, bonus applications and edgecase-handling.
• Scale and lead the pensions operations team by building, mentoring, and managing team members as business growth and volume requirements evolve.
• Act as a subject matter expert, responsible for setting up Upvest’s German pension products, train staff and contribute in the daily tasks.
• Build relationships with the operational teams of our clients and assist them in supporting their end-users with pension related queries.
• Contribute to building a best‑in‑class product.
• Optimise workflows and contribute to the implementation of automation and AI to define our pension experience.
• Design operational improvements whilst ensuring compliance with regulations and internal policies, addressing potential risks to support reliable and secure operations.
• Collaborate with Product, Engineering, Compliance, Treasury and other teams to support efficient processes and address challenges as they arise.
• Participate in projects aimed at scaling our pension offers.
• Monitor key metrics providing insights to support business decisions and improve performance.

What You Bring:

• Deep understanding of market rules and existing pension products in the German market.
• Understanding of relevant regulatory frameworks and data exchange with ZFA.
• Strong investigative and analytical skills; ability to identify and solve errors.
• Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders.
• Ability to work under pressure and meet deadlines.
• German native fluent in English - both written and verbal.
• Ability to work independently as well as a part of a team.

It’s Great If You Have:

• Experience in data analysis and process automation using data visualization tools, SQL, Python, or similar.
• Several years of relevant work experience with Riesterrente (former German pension product).

How We Upvest In You:

• Impact‑driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new.
• Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one‑month fully paid sabbatical after every 4 years of working at Upvest.
• Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it.
• Flexible work environment: Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across Europe, depending on the role.
• Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above‑market salary and a participation in our employee equity program.
• Team celebrations: Participate in company‑wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.
• Inclusion: We’re committed to a culture where everyone belongs and thrives.

Our Values:

• Make it easy for others. We simplify the complex and act with the best intentions.
• Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection.
• Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together.
• Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others.

Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.