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- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic MSP with a focus on growth and mentorship.
- Benefits: Gain professional certifications, competitive salary, and flexible hybrid working.
- Other info: Enjoy a supportive environment with opportunities for career advancement.
- Why this job: Kickstart your IT career with hands-on experience and expert guidance.
- Qualifications: Passion for IT and customer service; prior experience is a plus but not essential.
The predicted salary is between 1200 - 1400 £ per month.
Overview: Initially office-based (first 6 months) and then Hybrid. You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.
What will I get up to day to day? You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.
Shift Pattern: Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.
What experience do I need? Have a passion for IT and a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn’t necessary for the right person, as having a customer-first attitude and a passion for IT will be key. Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.
Your Everyday Focus Will Include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows 10/11, Office 365, Microsoft Office, Printers and Scanners, Various customer applications.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
Trainee IT Support Engineer employer: UptimeIT
Contact Detail:
UptimeIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the IT support field, attend local meetups or online webinars. You never know who might have a lead on a job or can give you insider tips on landing that role.
✨Tip Number 2
Practice your problem-solving skills! Set up a mock troubleshooting scenario with friends or family. This will help you get comfortable explaining technical issues and solutions clearly, which is key for that first line support role.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a better chance to showcase your passion for IT and your customer-first attitude.
We think you need these skills to ace Trainee IT Support Engineer
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your love for IT. This will help us understand your motivation and fit for the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that align with the job description, especially your customer service skills and any technical knowledge you have.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UptimeIT
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Office 365, and common IT issues. Being able to discuss these topics confidently will show your passion for IT and your readiness to tackle the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems in the past, even if they were minor. This will demonstrate your analytical skills and ability to think on your feet, which is crucial for a Trainee IT Support Engineer.
✨Practice Your Communication
Since you'll be providing support over the phone and via remote desktop, practice explaining technical issues in simple terms. Good communication is key, so make sure you can convey your thoughts clearly and positively.
✨Ask Questions About Growth Opportunities
Show your enthusiasm for career progression by asking about mentorship and certification support during the interview. This not only highlights your ambition but also aligns with the company's focus on growth.