Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our clients.
- Company: Join a dynamic MSP with a focus on growth and development.
- Benefits: Hybrid work model, training opportunities, and a supportive team environment.
- Other info: Enjoy a friendly workplace with excellent career progression opportunities.
- Why this job: Kickstart your IT career while making a real difference for customers.
- Qualifications: Experience in IT support or helpdesk roles; strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
- Knowledge of Windows Server 2016, 2019
- Network troubleshooting
The successful candidate will be office based for the first 6 months of training, before moving to a hybrid shift of three days from home and two days in the office. Uptime is passionate about growth, training and development opportunities will be made available to progress your career.
First Line IT Support Engineer – Hybrid After Training employer: UptimeIT
Contact Detail:
UptimeIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Engineer – Hybrid After Training
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a First Line IT Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common technical questions related to Windows 10, Office 365, and troubleshooting. Practise explaining your thought process clearly, as communication is key in this role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your analytical abilities and make you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive about their job search. Plus, it gives us a chance to see your enthusiasm for joining our team directly!
We think you need these skills to ace First Line IT Support Engineer – Hybrid After Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support or helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality in your writing.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at UptimeIT
✨Know Your Tech
Brush up on your knowledge of Windows 10, Office 365, and basic networking. Be ready to discuss how you've tackled similar issues in the past, as this will show your analytical skills and problem-solving abilities.
✨Practice Your Communication
Since strong communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with a common issue, so keep it friendly and clear!
✨Show Your People Skills
As a First Line IT Support Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous roles, highlighting your ability to remain calm and positive under pressure.
✨Prepare for Escalation Scenarios
Think about situations where you had to escalate an issue to a senior engineer. Be ready to explain your thought process and how you determined when to escalate, as this demonstrates your understanding of the support hierarchy.