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- Tasks: Provide 1st line IT support and troubleshoot technical issues for our clients.
- Company: Join a dynamic MSP with a focus on growth and mentorship.
- Benefits: Gain professional certifications, competitive salary, and flexible hybrid working.
- Other info: Full-time office-based for 6 months, then hybrid; excellent career progression opportunities.
- Why this job: Kickstart your IT career with hands-on experience and expert guidance.
- Qualifications: Passion for IT and a customer-first attitude; experience is a plus but not essential.
The predicted salary is between 800 - 1000 £ per month.
First Responder Engineer - Initially office-based (first 6 months) and then Hybrid. You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.
Shift Pattern: Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.
What experience do I need?
Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn’t necessary for the right person, as having a customer-first attitude and a passion for IT will be key. Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.
Your Everyday Focus Will Include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10/11
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
Trainee IT Support Engineer in England employer: UptimeIT
Contact Detail:
UptimeIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to people in the IT support field, attend local meetups or online webinars. You never know who might have a lead on a job or can give you insider tips on landing that role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows 10/11 and Office 365. The more familiar you are with these systems, the more confident you'll be during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific IT issues and be ready to explain your thought process. Show them your analytical skills and customer-first attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Trainee IT Support Engineer in England
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your love for IT, even if they’re not formal work experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with the role of a Trainee IT Support Engineer, so we can see you’re a great fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate good communication skills, so show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at UptimeIT
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Office 365, and common troubleshooting techniques. Being able to discuss these topics confidently will show your passion for IT and your readiness to tackle the role.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you communicate. Think about examples where you've helped someone solve a problem or provided support, and be ready to share those stories during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Prepare by thinking through potential scenarios and how you would approach them, demonstrating your analytical skills and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the technologies you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.