At a Glance
- Tasks: Troubleshoot technical issues and provide top-notch support for our clients.
- Company: Join a dynamic managed service provider with a focus on growth.
- Benefits: Flexible working hours, mentorship opportunities, and a supportive team environment.
- Other info: Enjoy a hybrid work model and opportunities for career advancement.
- Why this job: Make a real difference by helping clients solve their tech problems every day.
- Qualifications: Experience in IT support and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
- 2nd Line Engineer
- Hybrid based - Crawley
What’s this role about?
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.
Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support.
Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners.
- Your Everyday Focus Will Include
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019.
- VMware, Hyper‑V.
- Azure.
- Microsoft 365.
- Network troubleshooting.
- Using our PSA platform to log and respond to support tickets.
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems.
What gets me the competitive edge?
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
- Being a people person, delivering support with a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
- Working hours (weekly rotating)
You will also be required to work 1 in 4 weekends (days back in lieu).
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2nd Line Support Engineer in Crawley employer: UptimeIT
JTP Accountancy & Tax Services is an exceptional employer, offering a supportive and collaborative work environment in Eastbourne. With a focus on employee growth and autonomy, the firm provides clear progression opportunities and a performance-driven culture that values initiative and contribution. Employees enjoy competitive salaries, bonuses, and unique benefits such as the potential for a 4-day working week, making it an attractive place for experienced accountants seeking meaningful careers.
