Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for clients.
- Company: UptimeIT is a dynamic IT services company focused on growth and development.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive team environment.
- Other info: Work 2 days in the office post-training, with a focus on career progression.
- Why this job: Join a fast-paced team, enhance your skills, and make a real impact in tech support.
- Qualifications: No specific experience required; IT Helpdesk or remote support background is a plus.
The predicted salary is between 24000 - 36000 £ per year.
First Line Support Engineer – Hybrid (2 p/w days in the office – post training)
What’s this role about?
- As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem‑solve within our fast‑paced environment, you will work with your team to provide market‑leading technical support.
- MSP experience would be a bonus. An IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
- Knowledge of Windows Server 2016, 2019.
- Network troubleshooting.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
The successful candidate will be office based for the first 6-months of training, before moving to a hybrid shift of three days from home and two days in the office.
Uptime is passionate about growth, training and development opportunities will be made available to progress your career.
#J-18808-Ljbffr
1st Line Support / Helpdesk Engineer - Hybrid employer: UptimeIT
Contact Detail:
UptimeIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support / Helpdesk Engineer - Hybrid
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10, Office 365, and network troubleshooting. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires strong communication, consider role-playing common support scenarios with a friend to build your confidence in delivering clear and friendly assistance.
✨Tip Number 3
Research UptimeIT and their MSP partners to understand their services and customer base. This knowledge will not only help you tailor your responses during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of UptimeIT on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
We think you need these skills to ace 1st Line Support / Helpdesk Engineer - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the 1st Line Support Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your technical skills, especially those related to Windows 10, Office 365, and network troubleshooting. Provide specific examples of how you've used these skills in previous roles or projects.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. This could be through customer service experiences or team collaborations.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are interested in working at UptimeIT and how you can contribute to their team.
How to prepare for a job interview at UptimeIT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, Office 365, and any other relevant technologies. Highlight specific examples of troubleshooting issues you've resolved in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Communication Skills
Since strong communication skills are essential for this position, practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you successfully communicated complex technical information to non-technical users.
✨Demonstrate Problem-Solving Ability
Prepare to discuss your analytical approach to problem-solving. You might be asked to walk through how you would troubleshoot a specific issue, so think about the steps you would take and be ready to explain your reasoning.
✨Exhibit a Positive Attitude
Being a 'people person' is crucial for this role. During the interview, maintain a friendly and positive demeanour. Show enthusiasm for helping others and a willingness to learn, as this aligns with the company's values of growth and development.