At a Glance
- Tasks: Troubleshoot technical issues and provide top-notch IT support for our clients.
- Company: Join a dynamic MSP with a focus on growth and teamwork.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Enjoy a supportive environment with rotating hours and weekend shifts.
- Why this job: Make a real impact while mentoring others and growing your skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid based - Crawley (3 days remote/ 2 days office based)
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper-V
- Azure
- Microsoft 365
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems
What gets me the competitive edge?
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45am – 4:15pm
- 8:30am – 5pm
- 9am – 5:30pm
- 9:30am – 6pm
- 11:30am – 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
2nd Line Engineer - Hybrid - MSP in Crawley employer: UPTIME
Join a dynamic team as a 2nd Line Engineer in Crawley, where we prioritise employee growth and development through mentorship and collaboration. Enjoy a hybrid work model that offers flexibility with three days remote and two days in the office, alongside a supportive work culture that values your contributions and fosters innovation. With access to cutting-edge technologies and a commitment to exceptional customer service, this role provides a rewarding opportunity to enhance your technical skills while making a meaningful impact for our MSP partners.
