At a Glance
- Tasks: Provide top-notch 2nd line IT support and troubleshoot technical issues for clients.
- Company: Dynamic MSP focused on growth and innovation in tech support.
- Benefits: Competitive salary, flexible hours, mentorship opportunities, and a supportive team environment.
- Other info: Opportunity for continuous learning and career advancement.
- Why this job: Join a fast-paced team and make a real difference in client satisfaction.
- Qualifications: Experience in IT support, great communication skills, and a friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
What will I get up to day to day?
- You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper‑V
- Azure
- Microsoft 365
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of Uptime and reliability of client systems
What gets me the competitive edge?
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45am - 4:15pm
- 8:30am - 5pm
- 9am - 5:30pm
- 9:30am - 6pm
- 11:30am - 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
L2 Support Engineer employer: Uptime Solutions
Join a dynamic team at our Three Bridges location, where we prioritise employee growth and development in a supportive work culture. As an L2 Support Engineer, you'll not only provide top-notch technical support but also have the opportunity to mentor junior colleagues while receiving guidance from experienced seniors. Enjoy a flexible working schedule and be part of a company that values collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Uptime Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Uptime Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Uptime Solutions!
✨Direct Apply to Uptime Solutions
Let's not forget to apply directly through the Uptime Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Uptime Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Uptime Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Uptime Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
