At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our clients.
- Company: Join a dynamic managed service provider with a focus on growth.
- Benefits: Competitive salary, flexible hours, and opportunities for mentorship.
- Other info: Enjoy a collaborative environment with great career advancement potential.
- Why this job: Make a real difference by ensuring client systems run smoothly.
- Qualifications: Experience in IT support and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support.
Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper-V
- Azure
- Microsoft 365
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of Uptime and reliability of client systems
What gets me the competitive edge?
Stand out from the pack with these things:
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45am - 4:15pm
- 8:30am - 5pm
- 9am - 5:30pm
- 9:30am - 6pm
- 11:30am - 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
L2 Support Engineer employer: Uptime Solutions
At our company, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Three Bridges. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while also receiving guidance from experienced colleagues, ensuring continuous professional development. Our commitment to providing market-leading technical support is matched by our dedication to creating a supportive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t hesitate to share them during interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd line engineer. Think about how you’d troubleshoot specific issues and be ready to discuss your thought process.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our growth journey.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the L2 Support Engineer role. Highlight your experience with Windows Server, VMware, and Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch support and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing analytical skills in action, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uptime Solutions
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows Server and Azure. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical problems in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Be a People Person
Since this role involves delivering support with a friendly manner, think about times when you've successfully communicated with clients or team members. Practice conveying your thoughts clearly and positively during the interview.
✨Ask Insightful Questions
Prepare some questions that show your interest in the company and the role. Inquire about their approach to mentoring or how they identify automation opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
