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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic Managed Service Provider (MSP) focused on delivering top-notch tech support.
- Benefits: Enjoy hybrid work flexibility and opportunities for professional growth.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: Ideal candidates have IT Helpdesk experience; MSP experience is a bonus.
- Other info: Strong communication skills are essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
First Line Support Engineer – Hybrid
What’s this role about?
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus; if not, an IT Helpdesk/remote support background is a big plus. Strong communication skills are a must.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
- Knowledge of Windows Server 2016, 2019
- Network troubleshooting
- Identifying and escalating higher-level issues to a senior engineer
- Being a people person, delivering support in a friendly and positive manner
- Great communication skills, both verbally and in writing
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Contact Detail:
Uptime Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support/Helpdesk Engineer - Hybrid
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Windows 10 and Office 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common IT support scenarios. You could set up a home lab or use virtual machines to simulate issues and resolve them, which will prepare you for real-world problems you'll face in this role.
✨Tip Number 3
Since communication is key in this role, consider engaging in mock interviews or role-playing exercises with friends. This will help you articulate your thought process clearly and confidently when discussing technical issues.
✨Tip Number 4
Network with professionals in the IT support field, especially those working in Managed Service Providers (MSPs). Joining relevant online forums or LinkedIn groups can provide insights into the industry and may even lead to referrals.
We think you need these skills to ace First Line Support/Helpdesk Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles involving first line support or helpdesk duties. Emphasise your analytical skills and any specific technologies mentioned in the job description, such as Windows 10 and Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and provide examples of how you've successfully resolved technical issues in the past. This is your chance to show your personality and how you can be a 'people person' in a support role.
Highlight Relevant Skills: Clearly list your technical skills that align with the job requirements. Include any experience with troubleshooting, network issues, and customer applications. If you have MSP experience, make sure to mention it prominently.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A well-presented application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Uptime Solutions
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Windows 10, Office 365, and other relevant technologies. Brush up on common troubleshooting techniques and be ready to demonstrate your understanding of these systems during the interview.
✨Demonstrate Your Communication Skills
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples from your past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you need to troubleshoot an issue or escalate it to a senior engineer. Think through your thought process and how you would handle various situations.
✨Emphasise Your People Skills
As a first line support engineer, being a 'people person' is crucial. Be ready to share examples of how you've successfully interacted with customers or colleagues in previous roles, highlighting your friendly and positive approach to support.
