Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for our clients.
- Company: Join a dynamic MSP with a focus on growth and mentorship.
- Benefits: Gain professional certifications, competitive salary, and flexible hybrid working.
- Other info: Office-based for the first 6 months, then enjoy a hybrid work model.
- Why this job: Kickstart your IT career with hands-on experience and support from industry experts.
- Qualifications: Passion for IT and a customer-first attitude; experience is a plus but not essential.
The predicted salary is between 800 - 1000 £ per month.
First Responder Engineer - Initially office-based (first 6 months) and then Hybrid. You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.
Shift Pattern: Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.
What experience do I need?
Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn’t necessary for the right person, as having a customer-first attitude and a passion for IT will be key. Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.
Your Everyday Focus Will Include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10/11
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
Trainee IT Support Engineer in England employer: Uptime Solutions
Contact Detail:
Uptime Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to people in the IT industry, attend local meetups or online webinars. You never know who might have a lead on that perfect Trainee IT Support Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows 10/11 and Office 365. This will not only boost your confidence but also impress potential employers.
✨Tip Number 3
Prepare for those interviews! Research common IT support questions and practice your responses. Remember, they want to see your problem-solving skills and how you handle customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals ready to kickstart their IT careers. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Trainee IT Support Engineer in England
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your love for IT, even if they’re not formal work experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with what we’re looking for in a Trainee IT Support Engineer.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Uptime Solutions
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Office 365, and common troubleshooting techniques. Being able to discuss these topics confidently will show your passion for IT and your readiness to tackle the role.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you communicate. Think about examples where you've helped someone solve a problem or provided support, and be ready to share those stories during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Prepare by thinking through potential scenarios and how you would approach them, demonstrating your analytical skills and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the technologies you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.