At a Glance
- Tasks: Troubleshoot and manage technical issues for our MSP partners' customers.
- Company: Dynamic managed service provider with a focus on growth and development.
- Benefits: Hybrid working, competitive salary, and opportunities for mentorship.
- Other info: Flexible working hours and excellent career progression opportunities.
- Why this job: Join a fast-paced team and make a real difference in tech support.
- Qualifications: Experience in IT support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a 2nd line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include mentoring junior peers and also being mentored by seniors to ensure continuous growth and development throughout the team.
Day to Day Focus
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper-V
- Azure
- Microsoft 365
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems
Stand Out From The Pack With These Things
- Experience working for a managed service provider
- Knowledge of Autotask, RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating)
- 7:45am - 4:15pm
- 8:30am - 5pm
- 9am - 5:30pm
- 9:30am - 6pm
- 11:30am - 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
2nd Line Support Engineer in Crawley employer: Uptime Solutions
Join a dynamic team as a 2nd Line Support Engineer in Crawley, where we prioritise employee growth and development through mentorship and collaboration. Our supportive work culture fosters innovation and problem-solving, ensuring you thrive in a fast-paced environment while delivering exceptional technical support to our MSP partners. Enjoy the benefits of a hybrid working model, competitive remuneration, and the opportunity to make a meaningful impact within a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Crawley
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those working at managed service providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've tackled technical issues in the past. This will demonstrate your analytical abilities and problem-solving prowess.
✨Tip Number 3
Don’t forget to highlight your people skills! As a 2nd Line Support Engineer, being approachable and friendly is key. Share stories that showcase your communication skills and how you’ve helped clients in a positive manner.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to stand out from the crowd and show us why you’d be a great fit for the team.
We think you need these skills to ace 2nd Line Support Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Windows Server and Azure. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing analytical skills in action, so don’t hold back on those success stories!
Be Personable:Since we value great communication, let your personality shine through in your cover letter. Show us that you’re not just a tech whiz but also a friendly person who can connect with clients and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Uptime Solutions
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows Server and Azure. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills effectively.
✨Be a People Person
Since this role involves working closely with clients and team members, practice your communication skills. Think about how you can convey complex information clearly and maintain a friendly, positive attitude during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you gauge if it's the right fit for you.
