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- Tasks: Provide 1st line IT support and troubleshoot technical issues for clients.
- Company: Uptime Solutions is a dynamic IT services provider focused on growth and development.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive team culture.
- Why this job: Join a fast-paced environment where your problem-solving skills will shine and make a real impact.
- Qualifications: No specific experience required; IT Helpdesk or remote support background is a plus.
- Other info: Work in a friendly atmosphere with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
First Line Support Engineer – Hybrid (2 p/w days in the office – post training)
What’s this role about?
- As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market‑leading technical support.
- MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
- Knowledge of Windows Server 2016, 2019.
- Network troubleshooting.
- Identifying and escalating higher‑level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
Uptime is passionate about growth, training and development opportunities will be made available to progress your career.
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1st Line Support / Helpdesk Engineer - Hybrid employer: Uptime Solutions
Contact Detail:
Uptime Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support / Helpdesk Engineer - Hybrid
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10 and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires strong communication, consider role-playing common support scenarios with a friend to build your confidence in delivering clear and friendly assistance.
✨Tip Number 3
Research Uptime Solutions and their MSP partners to understand their services and customer base. This knowledge will not only impress during your interview but also help you tailor your responses to align with their values and needs.
✨Tip Number 4
Network with current or former employees of Uptime Solutions on platforms like LinkedIn. They can provide valuable insights about the company culture and the role, which can be beneficial for your application and interview preparation.
We think you need these skills to ace 1st Line Support / Helpdesk Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles involving Windows 10, Office 365, or remote support. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention specific skills that align with the job requirements, such as troubleshooting technical issues and strong communication skills. Share examples of how you've successfully supported customers in the past.
Showcase Your Problem-Solving Skills: During the application process, emphasise your analytical skills and ability to troubleshoot effectively. Consider including a brief example of a challenging technical issue you resolved, showcasing your approach and the outcome.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Uptime Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, Office 365, and any other relevant technologies. Highlight specific examples of troubleshooting issues you've resolved in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, as you may need to assist clients who are not tech-savvy.
✨Demonstrate a Customer-Centric Attitude
Uptime Solutions values a friendly and positive approach to support. Prepare to share examples of how you've provided excellent customer service in previous roles, showcasing your ability to remain calm and helpful under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think through common technical issues and how you would approach resolving them, as this will help you illustrate your analytical abilities during the interview.
