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- Tasks: Troubleshoot IT issues and provide top-notch support to customers.
- Company: Dynamic IT support company focused on growth and development.
- Benefits: Mentorship, professional certifications, and a hybrid work model after training.
- Other info: Exciting opportunities for career progression in a fast-paced environment.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team.
- Qualifications: Passion for IT and a customer-first attitude; experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Initially office-based (first 6 months) and then Hybrid.
What’s this role about?
You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.
Shift Pattern: Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.
What experience do I need?
Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn’t necessary for the right person, as having a customer-first attitude and a passion for IT will be key. Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.
Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows 10/11, Office 365, Microsoft Office, Printers and Scanners, Various customer applications.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
Trainee IT Support Engineer employer: Uptime Solutions Ltd
Contact Detail:
Uptime Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the IT support field, attend local meetups or online webinars. You never know who might have a lead on a job or can give you insider tips on landing that Trainee IT Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows 10/11 and Office 365. The more familiar you are with these technologies, the more confident you'll be during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle common IT issues and be ready to explain your thought process. Show us your analytical skills and customer-first attitude – that's what we love to see!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and growing with us in the IT support world.
We think you need these skills to ace Trainee IT Support Engineer
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your love for IT. This will help us understand your motivation and fit for the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that align with the job description, especially your customer service attitude and any technical knowledge you have.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate good communication skills, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Uptime Solutions Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Office 365, and common IT issues. Being able to discuss these topics confidently will show your passion for IT and your readiness to tackle the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems in the past, even if they were minor. This will demonstrate your analytical skills and ability to think on your feet, which is crucial for a Trainee IT Support Engineer.
✨Practice Your Communication
Since you'll be providing support over the phone and via remote desktop, practice explaining technical concepts in simple terms. Good communication is key, so make sure you can convey your thoughts clearly and positively.
✨Ask Questions About Growth Opportunities
Show your enthusiasm for career progression by asking about mentorship and certification support during the interview. This not only highlights your ambition but also aligns with the company's focus on growth.