Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic MSP with a focus on growth and mentorship.
- Benefits: Gain professional certifications, competitive salary, and hybrid work options after training.
- Why this job: Kickstart your IT career with hands-on experience and support from industry experts.
- Qualifications: Passion for IT and a customer-first attitude; experience is a plus but not essential.
- Other info: Enjoy a friendly team environment with opportunities for career progression.
The predicted salary is between 800 - 1400 £ per month.
Initially office-based (first 6 months) and then Hybrid. You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.
Shift Pattern: Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.
What experience do I need? Have a passion for IT and a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn’t necessary for the right person, as having a customer-first attitude and a passion for IT will be key. Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.
Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10/11.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
Trainee IT Support Engineer in Crawley employer: Uptime Solutions Ltd
Contact Detail:
Uptime Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Support Engineer in Crawley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Trainee IT Support Engineer role.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting issues for customers, try to simulate real-life scenarios. Set up a home lab or use virtual machines to get hands-on experience with Windows 10/11 and Office 365. This will make you stand out during interviews.
✨Tip Number 3
Show off your customer-first attitude! During interviews, share examples of how you've helped others in the past, whether it's fixing a friend's computer or providing tech support at a previous job. Employers love candidates who can communicate well and keep a positive vibe.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Trainee IT Support Engineer in Crawley
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your love for IT. This will help us understand why you're the right fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with the job description, especially your customer service attitude and any IT support experience you have.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Uptime Solutions Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Office 365, and common IT issues. Being able to discuss these topics confidently will show your passion for IT and your readiness to tackle the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems in the past, even if they were minor. This will demonstrate your analytical skills and ability to think on your feet, which is crucial for a Trainee IT Support Engineer.
✨Practice Your Communication
Since you'll be providing support over the phone and via remote desktop, practice explaining technical issues in simple terms. Clear communication is key, so consider doing mock interviews with friends or family.
✨Emphasise Your Customer-First Attitude
Be ready to discuss how you prioritise customer satisfaction. Share any experiences where you went above and beyond to help someone, as this aligns perfectly with the role's focus on delivering friendly and positive support.
