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- Tasks: Troubleshoot technical issues and provide top-notch support for our clients.
- Company: Join a dynamic managed service provider with a focus on growth and teamwork.
- Benefits: Flexible working hours, mentorship opportunities, and a supportive team environment.
- Other info: Enjoy a hybrid work model and opportunities for continuous learning.
- Why this job: Make a real difference by helping clients solve their tech problems every day.
- Qualifications: Experience in IT support and excellent communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid based - Crawley
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016, 2019; Windows 10 & 11; VMware; Hyper‑V; Azure; Microsoft 365
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems
Stand out from the pack with these things:
- Experience working for a managed service provider
- Knowledge of Autotax RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45am - 4:15pm
- 8:30am - 5pm
- 9am - 5:30pm
- 9:30am - 6pm
- 11:30am - 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
2nd Line Support Engineer in Crawley employer: Uptime Solutions Ltd
Contact Detail:
Uptime Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Crawley
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect 2nd Line Support Engineer role!
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues you might encounter. The more hands-on experience you have, the better you'll perform in interviews and on the job.
✨Tip Number 3
Show off your soft skills! Being a people person is key in this role. During interviews, share examples of how you've helped clients or worked with your team to solve problems. It’s all about that friendly and positive support vibe!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace 2nd Line Support Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Windows Server, VMware, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Show Off Your Communication Skills: Since great communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your friendly approach to support.
Highlight Your Problem-Solving Skills: We love analytical thinkers! In your application, share examples of how you've tackled technical issues in the past. This will show us you can thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Uptime Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Server and Azure. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Be a People Person
Since this role involves supporting clients, practice your communication skills. Think about how you can convey complex information clearly and maintain a friendly, positive attitude during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and growth opportunities. This shows your interest in the role and helps you gauge if the company culture aligns with your values.