At a Glance
- Tasks: Troubleshoot technical issues and deliver 2nd line IT support for MSP partners.
- Company: Join a dynamic team in Crawley, offering hybrid work with 3 days remote.
- Benefits: Enjoy mentoring opportunities and a supportive environment for continuous growth.
- Other info: Working hours include rotating shifts and one weekend every four weeks.
- Why this job: Be part of a fast-paced team providing market-leading technical support.
- Qualifications: Experience with Windows Server, VMware, Azure, and Autotask RMM is essential.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid based - Crawley (3 days remote/ 2 days office based)
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper-V
- Azure
- Microsoft 365
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems
Stand out from the pack with these things:
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45am – 4:15pm
- 8:30am – 5pm
- 9am – 5:30pm
- 9:30am – 6pm
- 11:30am – 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
2nd Line Engineer - Hybrid - MSP in Crawley employer: Uptime Solutions Ltd
This role is based in Crawley, where you can enjoy a hybrid work model. The company values growth, offering mentoring from seniors and opportunities to mentor juniors. Join a team dedicated to delivering exceptional IT support for managed service providers.
