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- Tasks: Provide top-notch IT support and troubleshoot technical issues for our clients.
- Company: Join a dynamic team at a leading Managed Service Provider.
- Benefits: Hybrid work model, training opportunities, and career growth.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Strong communication skills and a background in IT support are essential.
- Other info: Enjoy a supportive environment focused on your professional development.
The predicted salary is between 30000 - 42000 £ per year.
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
The successful candidate will be office based for the first 6 months of training, before moving to a hybrid shift of three days from home and two days in the office. Uptime is passionate about growth, training and development opportunities will be made available to progress your career.
1st Line Support in Crawley employer: Uptime Solutions Ltd
Contact Detail:
Uptime Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Crawley
✨Tip Number 1
Network with people in the industry! Join forums, attend meetups, or connect on LinkedIn. We can’t stress enough how valuable personal connections can be when it comes to landing that 1st Line Support role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows 10 and Office 365. The more familiar you are with these technologies, the more confident you'll feel during interviews.
✨Tip Number 3
Prepare for common interview questions! Think about scenarios where you've successfully solved technical issues or provided excellent customer service. We want you to shine and show off those strong communication skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line Support in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT Helpdesk or remote support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 1st Line Support role and how your communication skills will help us deliver top-notch support to our customers.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing analytical skills in action, so share those stories that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Uptime Solutions Ltd
✨Know Your Tech
Brush up on your knowledge of Windows 10, Office 365, and basic network troubleshooting. Be ready to discuss how you've tackled similar issues in the past, as this will show your analytical skills and problem-solving abilities.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly and positively.
✨Be a People Person
This job is all about delivering support in a friendly manner. Think of examples where you’ve gone above and beyond for a customer or colleague. Sharing these stories can highlight your interpersonal skills and make you stand out.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
