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- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic MSP with a focus on growth and mentorship.
- Benefits: Gain professional certifications, enjoy hybrid work, and receive competitive pay.
- Why this job: Kickstart your IT career with hands-on experience and expert guidance.
- Qualifications: Passion for IT and a customer-first attitude; experience is a plus.
- Other info: Office-based for 6 months, then hybrid; excellent career progression opportunities.
The predicted salary is between 800 - 1000 £ per month.
Initially office-based (first 6 months) and then Hybrid. You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support. Growth is important to us; your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.
Shift Pattern: Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.
What experience do I need? Have a passion for IT and a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn’t necessary for the right person, as having a customer-first attitude and a passion for IT will be key. Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.
Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows, Office 365, Microsoft Office, Printers and Scanners, Various customer applications.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
Trainee It Support Engineer in Crawley Down employer: Uptime Solutions Ltd
Contact Detail:
Uptime Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee It Support Engineer in Crawley Down
✨Tip Number 1
Network like a pro! Reach out to people in the IT support field, attend local meetups or online webinars. You never know who might have a lead on a job or can give you insider tips on landing that Trainee IT Support Engineer role.
✨Tip Number 2
Practice your problem-solving skills! Set up a mock troubleshooting scenario with friends or family. This will help you get comfortable with the types of issues you might face and show potential employers that you're ready to tackle challenges head-on.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your passion for IT and your customer-first attitude right from the start.
We think you need these skills to ace Trainee It Support Engineer in Crawley Down
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your love for IT. This will help us understand why you're the right fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with the job description, especially your customer service skills and any technical knowledge you have.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Uptime Solutions Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Office 365, and common IT issues. Being able to discuss these topics confidently will show your passion for IT and your readiness to tackle the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Practice Your Communication
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you're a people person.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
